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Associate Global Service Professional

Abbott Laboratories

This is a Full-time position in Irving, TX posted June 19, 2021.

Abbott is a global healthcare leader that helps people live more fully at all stages of life.

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

Our 109,000 colleagues serve people in more than 160 countries.


The key to successful treatment and full recovery is often fast, accurate diagnosis.

Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our Irving, TX location currently has an opening for an Associate Global Service Professional.

Provide Level 4 field support globally; including training; remote support; and onsite support.

Liaison between global field service organization; and internal functions such as manufacturing; quality; R&D; etc.

Assists in the development of service strategy and documentation for both customer and employee support.

Provides SME support of cross functional teams and executes assigned service deliverables.

What You’ll Do  
Provide level 4 Field Support Design, review, and approve automation system layouts using AutoCAD and Visio.

Provide phone email coverage and documentation Identify and troubleshoot basic instrument and/or assay issues, including the use of the service tools; manuals and log analysis; as appropriate Perform technical responsibilities of local service personnel; such as performing repairs; installs Gather data and monitor service goals.

Trains students (internal or external) in either classroom or field setting Follow processes and procedures related to instrumentation and how to properly interact with customers Redline and/or develop service/ quality documents with assistance by senior professional Follow service documentation approval process while forming relationships with the appropriate areas.

Represents Global Service at cross functional meetings Assist peers with service deliverables
Education And Experience You’ll Bring  

Associates Degree or equivalent certification in Science, Engineering, Allied Health or scientific or engineering related field.

Minimum 2 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.

BS Degree in Science; Engineering; Allied Health or related field.


At Abbott, you can have a good job that can grow into a great career.

We offer: 
Training and career development, with onboarding programs for new employees and tuition assistance   Financial security through competitive compensation, incentives and retirement plans   Health care and well-being programs including medical, dental, vision, wellness and occupational health programs  Paid time off   401(k) retirement savings with a generous company match  The stability of a company with a record of strong financial performance and history of being actively involved in local communities 
Learn more about our benefits that add real value to your life to help you live fully:?  

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future.

Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal. 

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