BES Administrator

JOB DESCRIPTION

Job Title:

IT Administrator

Department:

IT

Reports To:

Director of IT

FLSA Status:

Exempt

Summary

The IT Administrator is a multi-faceted role responsible for overseeing day to day operations of the corporate network and local/cloud applications. Primary responsibilities include ensuring the systems are efficient and secure and processes are being followed. Secondary responsibilities include database support and desktop support.

Essential Duties & Responsibilities

• Manage IT vendors.
• Ensure overall security of network infrastructure.
• Test, troubleshoot, and modify information systems so that they operate effectively.
• Monitor daily system health, including server hardware, software, and operating systems.
• Recommend and coordinate IT projects including installations, upgrades, and maintenance to hardware and software.
• Ensure IT processes, backup procedures and disaster recovery plans are documented, current, tested and being followed.
• Ensure systems are maintained, repaired, and upgraded.
• Manage access to network and corporate applications.
• Make minor updates to stored procedures and tables of on-premise SQL Server databases.
• Manage IT inventory; maintain stock and inventory lists.
• Remain up to date with advances in IT, security and industry best practices including the effectiveness of new security techniques.
• Troubleshooting Level 1 and 2 help desk support issues as needed.

Key Performance Indicators

• Server downtime
• Effectiveness of backup strategy
• Effectiveness of security strategy
• Average time to close tickets

Qualifications

Education & Experience

• BSc/BA in Computer Science, Engineering, or relevant field
• 3 to 5 years experience in relevant field
• Experience prioritizing and multi-tasking in a fast-paced environment.
• Experience handling confidential information in a discreet, professional manner.

Language/Math/Reasoning Ability

• Detail oriented.
• Excellent written and verbal communication skills for coordinating across teams.
• Drive to learn and master new technologies and techniques.
• Problem solving, critical thinking mindset for troubleshooting system issues.
• Data oriented

Computer Skills

• Knowledge of Microsoft Operating systems
• Knowledge of Microsoft Power Platform and SharePoint administration is a plus
• Administer and generate automated tasks
• Understanding of security administration; familiarity with monitoring platforms
• Intermediate SQL coding knowledge and experience
• Knowledge of retrieving data with APIs via SQL and Visual Studio is a plus

Physical Requirements

• Ability to see 20-20 when corrected.
• Light physical activity performing non-strenuous daily activities.
• Manual dexterity sufficient to reach/handle items and work with the fingers.

Working Environment

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (examples: business office with computers and printers, light traffic).
• Regular work schedule: Monday – Friday, 8:00 a.m. 5:00 p.m.
• Primary work location: Quadvest offices
• No overnight travel by land and/or air.

Employee Acknowledgment

My signature below acknowledges that I have received, read, and understand this job description, and that I am expected to consistently demonstrate the essential job duties and core competencies of the position with or without reasonable accommodation. Furthermore, I acknowledge that I may be expected to perform additional tasks and projects as assigned, and I agree to perform such tasks and projects, along with the essential functions of my job, in accordance with the performance standards and expectations set forth by the company.