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Bilingual Center Freight Operations Specialist II


This is a Contract position in Pharr, TX posted August 17, 2021.

Job Summary

The Center Freight Operations Specialist II coordinates Supply Chain Solutions (SCS) North American Freight Forwarding inbound and outbound freight shipments and deliveries, dispatches drivers for deliveries and pickups, and determine drive routes to meet deadlines and create efficiencies.  He/She interacts with drivers to coordinate pickups at customer sites and SCS service centers, provides alerts of changing weather and traffic conditions, and relays changes to customer delivery and pickup information. 

This position is responsible for facilitating movement of freight to coordinate inbound and outbound air freight shipments and to ensure compliance with federal and UPS rules and regulations.  He/She utilizes the Freight Forwarding system to update freight shipment and customer pickup and delivery information and to track driver mileage and fuel usage.  This position performs freight reweighs and ensures correct rate calculations to recover revenue.

The Center Freight Operations Specialist II generates shipment manifest reports to review shipment and delivery status and verify volume.  He/She compiles and prepares delivery performance reports to ensure proper record keeping.  This position coordinates maintenance repairs to ensure equipment functionality and driver safety.  He/She informs customers of pickup and delivery delays and service interruptions.  This position contacts commercial air carriers to locate lost and missing freight

Other Duties

  • Performs weekend freight inventory to maintain security and accountability.
  • Coordinates air cargo shipments, system updates, and transfer to/from the UPS air gateway to meet delivery requirements.
  • Conducts Health and Safety and other training sessions to maintain compliance.
  • Oversees application of the company environmental program to ensure proper record keeping and support operations compliance review audits.
  • Interface with dock and driver staff daily to maximize pickup and delivery route efficiency.
  • Provide support to the sales team to assist with customer development and maintenance
  • Applies legal, regulatory and safety compliance knowledge to reduce company risk.
  • Applies an understanding of policies and procedures to situations and operations in a business area.
  • Applies knowledge of Freight Forwarding and freight structure and operations to resolve problems, make decisions, and achieve business objectives.
  • Manages and uses details, facts, and information to thoroughly and accurately plan and complete work.

Preferred Competencies

  • Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.
  • Freight Forwarding Operations Knowledge: Demonstrates a basic understanding of proper processes, procedures, and use of technology for intermodal transportation.
  • Legal, Regulatory, and Compliance Knowledge: Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety.

Minimum Qualifiers

  • Bachelor’s degree (or internationally comparable degree) or be a current UPS employee with a minimum of three years UPS experience – Preferred
  • Operations experience in a freight forwarding environment- Preferred
  • Ability to complete tasks with minimum supervision – Preferred 

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

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