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Bilingual Patient Access Coordinator

Advanced Diagnostics Hospitals & Clinics

This is a Full-time position in Dallas, TX posted May 15, 2021.

SUMMARY

The Patient Access Coordinator is responsible for the daily management and operations related to the area of Patient Access services, including but not limited to process related to pre-registration, outpatient registration, inpatient admission, oversees the coordination of admission / discharge, and transfer.

This includes gathering patient information, a copy of their insurance card and photo identification and communicating with patient regarding financial responsibility.

Works with other departments as needed to ensure efficient and effective admission process.

May assist with other clerical duties as assigned

Job Duties and Responsibilities
Manages and is responsible for the daily management of staff and operations related to the admission, transfer and discharge of facility patients.

Facilitates the admission process by notifying the patient of the pre-admit information needed, collects personal information (financial, personal demographics, and insurance) from the patient, discusses patient co-pays / payments, and communicates with the physician’s office as needed.

Communicates appropriate information to internal / external parties, as needed.

Introduces self using positive body language, exhibits professional appearance and behavior.

Manages the development and timely monitoring of work distribution and work performance levels for designated staff, to ensure work quality and to reach or exceed performance standards related to departmental goals and objectives.

Initiates process changes and facilitates the flow of information and communication between the various assigned areas of responsibility.

Partners with all departments to implement process improvements that enhance performance outcomes, best practices and provide for an excellent patient experience.

Maintains and promotes good customer relations with facility management, physicians and physician office staff Identifies and implements process improvements with Director to lower costs and improve services to facility customers.

Implements and trains staff on regulatory and standards requirements including HIPAA and privacy laws.

Assists with clerical duties and reception duties as needed.

Addresses patient concerns by collecting information and resolving customer concerns in a timely manner.

Performs other duties as assigned.

Education
High School Diploma or GED; or equivalent combination of education and experience.

Certification, Licensure
Non-applicable.

Experience
Two (2) years related experience and/or training, preferably in a hospital setting.

Supervisory experience preferred.

Knowledge, Skills and Abilities
Robust knowledge and understanding of insurance and financial processing of accounts.

Expert knowledge of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, and coordination of benefits.

Bilingual language skills are highly desirable.

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