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Billing Solutions Analyst

RealPage, Inc

This is a Full-time position in Richardson, TX posted April 24, 2021.


RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!


The Revenue Operations Billing Analyst serves as a key resource in the Revenue Operations/billing department in the research and analysis of complex items related to customer contracts and billing.


  • Review contracts and process sales orders and billing changes into the order/billing and production systems. Ensure contractual elements are entered in accordance with contract terms. 
  • Provide Billing Operations support which could include new order validation, product database setup, adjustment processing, billing reconciliation, and resolution of customer issues. 
  • Research customer agreements and addendums that outline the key rates, terms and conditions. Interpret contractual terms and process billing related transactions in accordance to such terms. 
  • Perform portfolio wide complex analysis and reconciliations for strategic clients. Process complex rebills and issues credits as required.
  • Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices.
  • Cultivate internal and external relationships to gain new knowledge and competencies. 
  • Provide technical advice to resolve complex billing and order discrepancies.
  • Communicate with external customers and explain billing invoices and billing polices to clients. Assist in researching client questions regarding billing and order setup.
  • Assist Manager in developing, implementing, maintaining and monitoring policies and procedures related to the revenue cycle to ensure the quality of billing functions and systems.
  • Identify revenue cycle problems, research and analyze data to resolve issues, identify and select alternatives to address outstanding issues, and work with management to implement solutions for improvement.
  • Assist in mid-month and month end close duties to ensure accurate and timely billing close.



  • Minimum of 3-4 years’ experience in Revenue Cycle or Billing experience
  • Bachelor’s degree preferred with background in Business, Accounting or Finance.
  • Proficiency with Microsoft Excel – Pivot tables, VLookups and formulas
  • Experience with Microsoft Access or other database tools preferred
  • Excellent communication skills; ability to interact with numerous facilities and facility departments.
  • Strong analytical and problem solving skills
  • Ability to work independently, achieve tight deadlines and take initiative on multiple projects
  • Strong knowledge of internal control concepts related to high transactional/billing environments
  • Excellent language and communication skills (written and verbal)
  • Demonstrate patience and overall courteous behavior when working with internal and external customers
  • Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated
  • Must be a self-managing, motivated individual and have the ability to work in a deadline driven environment


At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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