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Boston Consulting Group: It Specialist (Temp)

Boston Consulting Group

This is a Full-time position in Houston, TX posted March 21, 2022.

WHAT YOU’LL DOThe BCG Houston IT Specialist positions primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support and BCG IT priorities.

This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.

Provide a high level of customer service while supporting case teams and office based staff in a fast-paced environment.

Support includes, but is not limited to, laptops, desktops, Smartphones, and phone and voice mail systems, both in and outside the office.

Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.Understand and effectively discuss services and software provided by IT ServiceGather feedback and evaluate impact of IT Service offeringsAssist in preparing and deploying laptops for staff, including configuration and imaging of laptopsSupport a variety of operating systems and applicationsAssist with hardware and software asset tracking and inventory managementCoordinate the repair and maintenance of office printers and computing equipment with outside vendorsAssist with on-site technical support at special events, including, but not limited to staff meetings and customer meetings, etc.Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issueMaintain configurations of all notebook and desktop computer systems according to established BCG requirementsAssist with the documentation and updating technology related instructions/procedures/knowledge articles as requiredTroubleshoot video conference and telecommunications systemsMaintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunitiesParticipate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCGAchieve annual goals and objectives, developed in cooperation with IT Service organization and local managementProvide backup to IT team across the South systemAssist with general office projects as necessary At BCG, IT Specialists are:Team players.

They help team members achieve more when theyre around.

They are not afraid to get pitch in to get a job done and are proactive in helping their colleagues.

Professional.

They are comfortable dealing with all levels of an organization and provide an extremely professional impression of themselves and the company.

Organized.

They thrive in a highly organized environment where they can create and improve processesService focused.

Impressing both our internal and external clients is a priority.

Our office IT group thrives on first rate customer service.Hands on.

They enjoy picking up tools to make and fix things.

Whether its digging in to fix a computer or helping to rearrange the office, they do what is needed.YOU’RE GOOD ATFocuses on excellent customer service and needs of the entire BCG Houston user communityStrong communication skillsDisplays self-starting attitude, resourcefulness and professionalismReliable and cooperative team player; displays consideration and respect for othersDisplays tact, patience and the ability to handle stressful situationsDemonstrates competence and character that inspires trustCommunicates effectively with the management groups and technical staffAble to work independently, exercising sound judgment and initiativeDemonstrates strong ability to identify, analyze and solve problemsAble to respect all BCG information as personal and confidentialFocuses on continuous learning to further IT knowledge and career developmentAbility to work independently as well as in a team environmentMeticulous attention to detailAbility to meet deadlinesAbility to follow established procedures/standardsYOU BRING (EXPERIENCE & QUALIFICATIONS)Bachelors degree preferred2 years experience in a similar roleExperience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivityAbility to diagnose problems and provide solutions and/or escalate to the appropriate expertise areaBasic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administrationKnowledge of MS Office products, including, but not limited to Outlook, PowerPoint, Word and ExcelExcellent customer service skillsStrong organizational skillsAbility to multi-task and manage tasks with varying prioritiesGood judgment and problem solving skillsProactive with a drive for customer satisfactionAbility to lift and carry objects, such as equipment and furniture; basic tool useYOU’LL WORK WITHBCGs information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow.

For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

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