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Business Analyst

Kforce Finance and Accounting

This is a Full-time position in Plano, TX posted June 6, 2021.


Kforce has a client that is seeking a Business Analyst in Plano, TX. Responsibilities:

  • Manage and execute client experience projects: Engage with clients and employees via in-depth interviews, facilitated working sessions, focus groups and surveys
  • Questionnaire design and report writing: Writing and reviewing questionnaires and moderator’s guides, developing and reviewing quantitative and qualitative reports
  • Uncover insights and tell stories from the research: Go beyond reporting of data to provide internal functions and lines of businesses with the strategic narratives and actionable insights they need to make business decisions
  • Derive insights across channels, products, and business segments and translate into strategic recommendations
  • Establish self as subject matter expert, trusted partner or role model
  • Collaborate with business and functional partners to share client feedback and resolve conflict through expert collaboration and broad decision-making
  • Engage organization in introducing ideas for improving overall client experience
  • Communicate regular updates to leadership including presentations and executive summaries

Job Requirements:


  • 5-7 years of experience in a client experience/research function at a financial services firm
  • Strong analytical skills with the ability to recognize key trends and insights and the ability to explain research findings to non-researchers
  • Demonstrated experience with design-thinking methodology to co-create, with key stakeholders, the target state client and employee experience
  • Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
  • Excellent judgement and decision-making ability
  • Strong verbal and written communications skills
  • Strong Excel and PowerPoint skills – ability to story tell with key messaging for senior executives
  • Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over resources
  • Successful track record setting and achieving challenging goals and demonstrating entrepreneurial leadership

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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