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Celink: Payoff Quote Specialist


This is a Full-time position in Austin, TX posted July 4, 2021.

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.GENERAL DESCRIPTION OF POSITIONThe individual is responsible for accurate and timely processing of payoff quotes, refinance worksheets, refund recipients, and borrower correspondence.

ESSENTIAL DUTIES AND RESPONSIBILITIESResponsible for issuing payoff quotes to borrowers, authorized parties, and other Celink departments or clients.Validate requestors as authorized to receive information and/or obtain the proper documents required for authorization.Draft and send response emails and letters.Place outbound calls on requests requiring follow up.Utilize the Reverse Mortgage Servicing System and third-party vendor systems to validate outstanding charges on the loan.Enter data into various systems correctly and efficiently.Complete job tasks in a timely manner.Ensure that proper documentation is completed and update the system (RMSS) correctly, mailcorrespondence to borrowers and follow up accordingly.Perform any other duties as required or assigned.

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.Attention to DetailAccurateOrganizedSelf-motivatedQuick learnerTeam playerDependableVerbal and written communication skillsEDUCATION AND EXPERIENCEHigh school diploma or equivalent.Computer experience is a mustIntermediate Microsoft knowledge, especially Excel and Outlook is a mustExperience with basic accounting and/or reconciliation is a plusExperience with foreclosure is a plusCustomer Service experience is a plus SUPERVISORY RESPONSIBILITIESNone.

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