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United Family of Stores

This is a Full-time position in Wichita Falls, TX posted July 12, 2021.

WE WANT YOU!

Ashley Furniture is an American furniture company that offers one of the largest product assortments to 6000+ retail partners with over 20,000 storefronts in 123 countries.

We are seeking experienced professional Remote Customer Service Representatives with the ability and desire to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities
Manage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degree

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