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Chief Village Officer

Mission Capital

This is a Full-time position in Austin, TX posted May 14, 2021.

Address: 9301 Hog Eye Rd., Ste.

950, Austin, TX, 78724

Position Details:
Scope & Purpose

Reporting to the President of Mobile Loaves & Fishes (MLF), the Chief Village Officer (CVO) is responsible for ensuring that Community First!

Village is operated and maintained at the highest level of excellence through the leadership and management of the Resident Care and Property Management teams in addition to all neighbor-focused community partnerships of Mobile Loaves & Fishes.

The primary responsibility of the CVO is to ensure that MLF’s Resident Care and Property Management teams execute on our vision of empowering communities into a lifestyle of service with the homeless and achieve our mission of providing food and clothing, cultivating community, and promoting dignity to our homeless brothers and sisters.

The CVO will provide skilled leadership as Community First!

Village grows, with a focus on strategic planning and execution, leadership development, effective collaboration, stewardship, succession planning, and relationship-building.

This role provides an extraordinary opportunity for a talented, relational leader to shape and develop the future of Community First!

Village, work with a passionate team, and contribute to a rapidly growing organization with a strong reputation, committed Board of Directors, and a history of successful fundraising. 

The CVO will be a role model and coach who leads the Resident Care and Property Management teams in working collaboratively across the organization to ensure that the organization’s goals are achieved.

The MLF Board and Executive Team see this role as a crucial position at an important time in the organization’s growth, particularly as the Village expands beyond the first phase into future phases. 

This is an exempt, full-time executive leadership position.

Due to the nature and requirements of the position, the hours are flexible to fit the need, but typically include Monday through Friday, with frequent weekend and evening requirements.

The CVO will office at MLF Headquarters located at Community First!

Village, 9301 Hog Eye Rd, Austin, TX 78724.

Due to the high volume of applications, only those selected for further discussion will be contacted.

Duties & Responsibilities

Strategy, Vision, & Leadership
Serve as a valuable member of the MLF Executive Team who models a deep and enduring commitment to the organization’s vision, mission, core values, and goals, and aspires to grow as a strategic servant leader with a commitment to lifelong learning.  In collaboration with the Executive Team and the Directors of Resident Care and Property Management, develop, adopt, and execute a strategic plan for the growth and evolution of Community First!


This plan will focus on ensuring a permanent home and supportive community for all neighbors, planning and developing capacity for future growth, developing and pursuing new funding opportunities in collaboration with the Relationships & Giving team, strengthening relationships with key partners, and representing the Village’s opportunities, results, and impact to the Board.

Lead, coach, and retain a high-performing team with an emphasis on developing capacity in leadership development, strategic analysis, planning, and program budgeting.  Build a culture of excellence, strong internal collaboration, effective external partnerships, goal achievement, professional growth, and continuous learning among the Resident Care and Property Management teams.

Focus on effective stewardship by deploying resources efficiently and effectively toward organizational goals, while providing regular feedback so that your team can continuously improve their leadership and customer service.  Act as a role model and lead the Resident Care and Property Management teams in embracing our cultural value that every one of us is a relationship manager with responsibility for using our Halo Impact to connect potential donors and volunteers with the needs of our programs and the neighbors who call Community First!

Village home.

Participate with MLF’s Executive Team in making prayerful decisions; developing and executing the organization’s strategy; achieving organizational goals; and leading change management efforts for a rapidly growing organization.  Represent MLF in the community and consistently evangelize the organization’s vision, mission, core values, and goals. 
Team Oversight & Management
Mentor and guide the Directors of Resident Care and Property Management in the effective leadership and oversight of their respective teams.

Consistently improve the operations of the Village with a focus on key performance indicators related to neighbor move-ins, neighbor care, rent collection, community building, neighbor engagement, and overall neighbor happiness and wellbeing.

Ensure that all aspects of Resident Care and Property Management operate consistently and ethically within MLF’s vision, mission, core values, and goals and in accordance with MLF policies and procedures.

Establish and monitor staff performance and growth goals, set objectives and establish priorities, and contribute to staff learning and development with a supportive and relational approach.

Oversee fiscal management of Resident Care and Property Management in collaboration with the Finance team, including creating programmatic budgets and holding staff accountable for budget management.

Display and create calm steadiness in managing a wide variety of day-to-day activities, while continuing to lead MLF through growth and change.

Grow and develop the Resident Care and Property Management teams and create leadership succession strategies that prepare MLF for a strong future as the Village grows.

Partner Relationship Building
Ensure strong relationships with CF!V Missionals and other partner organizations that serve Community First!

Village neighbors, including Integral Care, Family Eldercare, CommunityCare, Life Anew, Travis County Sheriff’s Office, Travis County Community Health Paramedic Program, faith communities, service organizations and many more.  Focus on building a solid foundation for all partner relationships that is rooted in MLF’s vision, mission, core values, and goals.

Ensure all partners understand the philosophies that MLF lives by.

Strategize with the Resident Care Director and the Missional Advisory Board about how to prepare the Missional Team for the growth of the Village and support Missional neighbors who are called into a lifestyle of service by living at the Village.

Cultivate, nurture, and steward relationships with new partners who could deepen the care that is provided to Village neighbors.  Serve as a “systems leader” with MLF partners to multiply the value of our unique relational approach to serving neighbors with a focus on achieving mutually beneficial goals.

Knowledge Skills & Abilities

The successful candidate will be passionate and knowledgeable about the nonprofit/social sector with a deep understanding of the current system of care for those experiencing homelessness.

She or he will be enthusiastically committed to MLF’s vision, mission, core values, and goals.

She or he will gain and deepen his/her understanding of the philosophies and guiding principles that defines and shapes MLF’s culture.

The CVO candidate will embrace embodying the values and guiding principles, modeling and coaching MLF staff to do the same.

While no one candidate will possess every quality outlined for this position, the successful candidate is a servant leader who will fit many of the following professional qualifications and personal attributes:
Experience leading within a rapidly growing organization and identifying and responding to opportunities with innovation and creativity.

The ideal candidate will have at least 10 years of professional experience overall, with a minimum of five years of senior-leadership experience supervising seasoned staff.

Demonstrated understanding of high-need communities and the complex, multi-faceted issues facing the men and women MLF serves, with the ability to support and inspire a team of leaders who are on the front lines of caring for and restoring dignity to a vulnerable population.

A strong ability to engage and strengthen relationships with the vital and diverse partners that Mobile Loaves & Fishes works with to serve the neighbors who call Community First!

Village home.  Proven successes in planning, organizing, implementing, evaluating and modifying programs, systems, and operations.

Experience hiring and retaining senior staff and leading through transitions and growth with expertise in succession planning.

Exceptional management skills and demonstrated success in supervising managers with a relational leadership style, skill in giving and receiving feedback, the ability to hold staff accountable and drive continuous improvement, and experience in change management.

A strong entrepreneurial spirit and a professional background where you have consistently shown enthusiasm and passion, questioned how things can be done better, remained optimistic about all possibilities, taken calculated risks, and recognized that execution is paramount (Matt Ehrlichman).  Proven track record of leading with integrity, striving for excellence, and coaching others to new levels of effectiveness and impact.  Strong communication, negotiation, and conflict resolution skills.

Ability to thrive in a high autonomy/

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