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Claims Team Leader- Special Investigation Unit

GAINSCO Auto Insurance

This is a Full-time position in Dallas, TX posted July 9, 2021.

To supervise and direct the SIU Unit in order to ensure accurate and timely resolution of suspicious claims, while maintaining high standards of performance and superior quality service.

Job Requirements:

Are You Driven?® We Are.

We are a company of driven, enthusiastic and determined people. We celebrate achievement and success.  We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, It is our people that set us apart.

If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO? 

By joining GAINSCO, you become part of a dynamic and growing organization that has been recognized as a Top Workplace in both our Dallas and Miami offices. 

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.

What does a CLAIMS TEAM LEADER – SIU do?

  • Ensures legal compliance by reviewing files for accuracy and quality; keeping abreast of company policies, industry trends and state regulations.
  • Accomplishes department staff results by setting and communicating clear goals; tracking inventory; generating referrals; assigning cases; evaluating performance; providing feedback; coaching and training employees; conducting meetings; expediting investigation resolution.
  • Maintains quality service by proactively communicating with unit staff and upper management; collaborating with other departments in order to exchange information and coordinate activities; responding to inquiries in a timely manner.

What is required?


  • College degree preferred
  • Active Personal Lines or Private Investigator license preferred


  • Minimum 3-4 years claims experience in the auto insurance industry. Minimum 2 years investigative and surveillance experience.
  • Prior leadership experience is required.
  • Bilingual (English/Spanish) preferred.

Other skills and abilities:

  • Excellent verbal and written communications skills
  • Ability to manage own time while prioritizing multiple tasks
  • Ability to remain calm when dealing with difficult customers
  • Effective negotiating skills
  • Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem.  
  • Occasional weekend work may be required

What else do you need to know?

  • Competitive Salary based on experience.
  • Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short term and long term disability insurance.
  • Parental Leave Policy.
  • 401K + Company Match.
  • Paid Vacation + Sick days + Floating Holidays + Company determined Holidays.

All offers are contingent upon a background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer

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