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Collections Associate

Locke Supply Co

This is a Full-time position in garland, tx posted March 24, 2023.

The Right Fit

We’re looking for motivated individuals who have a passion for Collections. High Character is the Core of Locke Supply Culture. This position will be based out of The Dallas/Fort Worth, Texas.

What are the requirements?

  • Minimum of 4 years collections experience.
  • Bachelor’s degree in Accounting, Finance, Business or related fields.
  • Experience in Business to Business collections
  • Strong customer service skills, that include relationship building, effective communication skills (both verbal and written), and the ability to listen with the intent to learn.
  • Demonstrates professionalism, leadership and conveys sound judgement, builds trust with customers and the internal team; is collaborative insightful, and proactive.
  • Ability to work independently when needed, but also able to work in a team environment.
  • Excellent attention to detail with strong organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to learn new computer systems.
  • Self-motivated and willingness to learn and try new things.
  • Able and willing to travel overnight and multiple nights. (50% or greater)
  • Ability to work independently and within the greater collections and finance team.
  • A person that can partner with others internally and externally.

What are the responsibilities?

The following sets forth the primary responsibilities for this position but is not exhaustive:

  • Research past due accounts, including first payment defaults, to ensure that errors are detected promptly. Work with sales team to partner with the customers to find resolutions.
  • Contacting customers in various stages of delinquency and negative accounts via phone, mail, or in person.
  • Asking direct questions with a customer service tone to understand situations and work with customers to find solutions.
  • Educate customers on options and work with them to ensure their accounts are moved from delinquent to current.
  • Mange multiple delinquent accounts.
  • Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed.
  • Utilizing tracing methods to locate customers.
  • Analyzes and calculates customers’ ability to repay owed amounts.
  • Support Locke’s mission.
  • Able to work individually, managing your own schedule and workload.
  • Consistently act as part of a cohesive team, demonstrating excellent interpersonal skills in the ability to interact positively with other employees. Maintain open and respectful communication with other departments. Handle conflict directly and discreetly.
  • Demonstrates professionalism in dress, tone, flexibility and communication.
  • Working both remotely and in the office, travel and overnights are required of this position.

Who is Locke Supply?

Locke Supply is an ESOP – 100% Employee Owned.

Locke Supply is the most progressive supply house in the Southwest, with locations in Oklahoma, Texas, Missouri, Maryland, Virginia, Kansas, and Arkansas. With a 45 Acre complex in Oklahoma City, supplying over 160 locations, Locke is a premium supplier in the Plumbing, Electrical and HVAC markets.

What does Locke Supply offer?

Our focus at Locke Supply is to develop each associate to his/her full potential. Along with a tremendous benefits plan, you will also be eligible for a monthly incentive program after ninety days of employment. Additional benefits include:

  • Medical/Dental/Vision
  • 401k program after six months
  • ESOP Employee Stock Ownership Plan


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