Collections Associate

The Right Fit

We’re looking for motivated individuals who have a passion for Collections. High Character is the Core of Locke Supply Culture. This position will be based out of The Dallas/Fort Worth, Texas.

What are the requirements?

• Minimum of 4 years collections experience.
• Bachelor’s degree in Accounting, Finance, Business or related fields.
• Experience in Business to Business collections
• Strong customer service skills, that include relationship building, effective communication skills (both verbal and written), and the ability to listen with the intent to learn.
• Demonstrates professionalism, leadership and conveys sound judgement, builds trust with customers and the internal team; is collaborative insightful, and proactive.
• Ability to work independently when needed, but also able to work in a team environment.
• Excellent attention to detail with strong organizational skills.
• Excellent verbal and written communication skills.
• Ability to learn new computer systems.
• Self-motivated and willingness to learn and try new things.
• Able and willing to travel overnight and multiple nights. (50% or greater)
• Ability to work independently and within the greater collections and finance team.
• A person that can partner with others internally and externally.

What are the responsibilities?

The following sets forth the primary responsibilities for this position but is not exhaustive:

• Research past due accounts, including first payment defaults, to ensure that errors are detected promptly. Work with sales team to partner with the customers to find resolutions.
• Contacting customers in various stages of delinquency and negative accounts via phone, mail, or in person.
• Asking direct questions with a customer service tone to understand situations and work with customers to find solutions.
• Educate customers on options and work with them to ensure their accounts are moved from delinquent to current.
• Mange multiple delinquent accounts.
• Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed.
• Utilizing tracing methods to locate customers.
• Analyzes and calculates customers’ ability to repay owed amounts.
• Support Locke’s mission.
• Able to work individually, managing your own schedule and workload.
• Consistently act as part of a cohesive team, demonstrating excellent interpersonal skills in the ability to interact positively with other employees. Maintain open and respectful communication with other departments. Handle conflict directly and discreetly.
• Demonstrates professionalism in dress, tone, flexibility and communication.
• Working both remotely and in the office, travel and overnights are required of this position.

Who is Locke Supply?

Locke Supply is an ESOP – 100% Employee Owned.

Locke Supply is the most progressive supply house in the Southwest, with locations in Oklahoma, Texas, Missouri, Maryland, Virginia, Kansas, and Arkansas. With a 45 Acre complex in Oklahoma City, supplying over 160 locations, Locke is a premium supplier in the Plumbing, Electrical and HVAC markets.

What does Locke Supply offer?

Our focus at Locke Supply is to develop each associate to his/her full potential. Along with a tremendous benefits plan, you will also be eligible for a monthly incentive program after ninety days of employment. Additional benefits include:

• Medical/Dental/Vision
• 401k program after six months
• ESOP Employee Stock Ownership Plan

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