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Collections Officer- Remote

SF Fire Credit Union

This is a Full-time position in Fort Worth, TX posted March 8, 2022.

Where it all began…
In 1951 SF Fire Credit Union first opened its doors from a modest 10?

× 15?

office space in 17 Engine.

It was from those humble beginnings—where everyone pitched in to help one another in their community—that the organization forged its way of business forever.

Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo, and Marin Counties.

Our members benefit from the ideas and principles that have shaped us: Shared trust, continuous innovation of products and services, competitive rates, and excellent member service.

These qualities foster a true sense of member-ownership and strengthen the credit union’s bond with the people for whom this credit union was created.
What We Stand For…
There are a few things we look for those we hire at SF Fire Credit Union, regardless of role or team.
First, do they align with our values?
Be Personal – Walk the Member/Employee Path
Be a Leader – Empower, Collaborate, Own
Be Outside the Box – Innovate, Educate, Engage
Be Real – Integrity and Transparency Matter
Be the Connection – Serve our Community
Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate?

Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?
What It Feels Like…
Most days it feels more like going to work with a big family.

Whether it’s a pot luck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get-together, we’re here to do a great job and have a good time while doing it!

We value a good sense of humor, are motivated by a higher purpose, and always bring an “in-this-together” attitude.

While we’re driven to do great work, we also value real work/life balance.
Is This The Career For You?

The Collections Officer provides financial counseling to members with respect to repayment schedules for prompt repayment of delinquent loans and negative deposit accounts.

In this role, you will be responsible for the full life cycle collection process on assigned accounts of credit union members including reaching out to members by mail and phone to collect payments, review accounts and/or initiate legal action when appropriate, while following established processes and procedures.
What You’ll Be Doing

Contact credit union members regarding prompt repayment of delinquent and/or negative deposit account balances.
Perform credit investigations and skip tracing as needed.
Review status of assigned accounts and initiate appropriate collection action for delinquent loans and negative deposit account balances
Recommend accounts for charge-off, legal action, and/or initiate repossessions as authorized
Maintain up to date records of all actions taken
Complete reports as assigned
Prepare correspondence for mailing
Follow policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations

What We Look For In You

High School diploma or GED required
At least one-year related experience, with knowledge of collections, bankruptcy and repossessions preferred
Knowledge of local, state, and federal regulations such as Fair Debt Collection Practice Act, UDAAP, Regulation Z, and Bankruptcy laws preferred.
Ability to write professionally in business communications to members and employees
Ability to multi-task effectively
Ability to observe and interpret people and situations
Ability to perform highly detailed work on multiple, concurrent tasks
Able to work independently and exercise good judgment, initiative, tact, and professionalism in representing SF Fire Credit Union with members, managers, staff, and vendors

Our Benefits
We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you’ll see on a pay-stub.

We genuinely care our employees and we strive to invest in their professional and personal growth.

We’re a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees.
401(k) and Employer Match
Health, Vision, Dental and Life Insurance
Annual Incentive/Bonus Program
Tuition Reimbursement Program
10 Paid Holidays + Competitive PTO package
Home & Consumer Loan Program (Discounted Rates)
Professional development and training programs
On-demand personal coaching resource
Wellness Program (Discounted Gym Membership)

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”
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