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Commercial Collector

D&A Services

This is a Full-time position in Houston, TX posted December 10, 2021.

D&A Services, LLC is currently seeking Commercial Debt Collection Specialists to join our team. We are hiring full-time experienced Commercial Collectors, looking for a challenging and exciting opportunity to learn compliant collection techniques and earn uncapped monthly bonus! Commercial Debt Collection Experience Preferred!About Us:Our objective is to provide all aspects of customer service and collection remedies while providing a compliant, quality experience for all people that interact with our employees. We have invested heavily in compliance, quality assurance, top performers, technology, proprietary scoring, and customer support to deliver great service to our clients and customers. We offer industry leading bonus structure as well as benefits.Job Responsibilities:• Make high volume of outbound and take high volume of inbound customer calls• Manage accounts as assigned• Effectively solve customer issues and inquiries, including disputes and effectively negotiating payment arrangements on outstanding balances• Perform account maintenance on computer system of record and accurately document all activity• Adhere to all local, state, and federal laws governing the debt collection industry• Display a courteous and professional manner when communicating the details of the account and the plan to resolve the debt• Assist consumers with setting payment arrangements while adhering to the FDCPA and internal policies and procedures• Maintain a professional work demeanor and environment at all timeTraining Program: All new employees will undergo an orientation and intensive training program, including company culture, benefit plans, policies and procedures, collection/customer experience/negotiation techniques, industry compliance, the collections software system, and client requirements.Education and Experience:High School Diploma or equivalentRelevant Work Experience – minimum of 3 years in a Commercial Debt Collection call center role.Skills and Abilities:• Must be proficient in operating telephone and computer-based systems• Excellent verbal and written communication skills• Excellent time management and interpersonal skills• Must be detail-oriented and a team-player• Must be highly motivated, reliable and goal driven• Must exhibit professionalism at all times• Ability to thrive in a fast-paced environmentCompensation and Benefits:• Uncapped bonus structure in addition to base pay• Benefits package available after 60 days of employment: Medical, Dental, Vision, EAP.• Other benefits offered to qualifying employees: 401K plan, Short Term Disability, Life Insurance, FSA/HSA, Legal support.• Paid time off benefits after 90 days of employmentD&A Services is an equal opportunity employer.Pay: $15.00 – $18.00 per hour, plus uncapped bonus

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