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CRC Specialist

Merge IT, LLC

This is a Full-time position in Pasadena, TX posted May 19, 2021.

We are looking for Customer Service Associates/Representatives to work remotely by responding to claimants in a government unemployment division with accuracy and efficiency.This position is 100% remote and includes a PAID two-week training program. The best CSRs are genuinely excited to help people. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.ResponsibilitiesManage large amounts of incoming callsIdentify and assess claimants’ needs to achieve satisfactionProvide accurate, valid and complete information by using the right methods/toolsKeep records of claimant interactions, and document claimant filesFollow communication procedures, guidelines and policiesTake the extra mile to provide excellent serviceSkillsProven customer support experience or experience as a client or customer service representative in a call center environmentStrong phone contact handling skills and active listeningFamiliarity with computer systems to include internet based programsCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaMust have a working computer/laptop with Windows 10 or higher, reliable internet with a minimum download speed of 25mbps, working headphones with microphone and your own cell phone.Two weeks of paid training is given. Attendance for the entire training is mandatory.We are an Equal Opportunity Employer and do not discriminate for any reason whatsoever.

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