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CRC Specialist


This is a Full-time position in Austin, TX posted June 6, 2021.

Description Overview of Role/Job Purpose: The purpose of Customer Service Representatives position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. In addition to demonstrating excellent written, verbal and interpersonal skills, our ideal candidate provides efficient and effective, customer service on a variety of inquiries and customer needs. Duties: The TxDOT call center CSR shall address all customer service needs relating to CSC including the following functions: new account application and transponder registrations, account updates/closures, account replenishment, transponder replacement/returns, transponder installation support, missed-a-toll, violation payments, toll/violation disputes and general queries. Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction. Exercises independent thinking in meeting customer expectations. Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the TxDOT image. Identifies and reports problems such as system or telephone access. Demonstrates a commitment to learning quickly and effectively applying knowledge. Demonstrates a commitment to supporting a productive, positive work environment. Minimum Requirements Minimum of 6 months call center experience or at least 1 year of customer service experience High school diploma or equivalent Microsoft Office applications Excellent written, verbal and interpersonal communication skills Dependable, accurate and detail oriented Knowledge of computer and internet applications Excellent telephone tact and diplomacy Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers Proficiency in keyboarding/data entry Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology Time management skills (dependable, accurate, and detail oriented) Successful completion of background check which may include credit Ability to work the hours of operations as shifts will be assigned at the end of training Ability to attend 100% of the required weeks of training Bilingual a plus

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