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CRC Specialist

NexRep

This is a Full-time position in San Antonio, TX posted June 22, 2021.

Being an Automotive Customer Representative Agent:

As an Automotive Customer Service Representative, you ll be taking calls from customers of a leading American online used car retailer. You ll be the customers first line of contact, answering questions, triaging issues, and acting as a customer advocate within the scope of company policies and procedures.

If you re a skilled customer service representative, good communicator, detail-oriented, able to de-escalate challenging situations, and interested in working from home, this may be a great opportunity for you.

This remote, flexible opportunity pays independent contractors $10.50/hour.

It s remote and flexible.

You ll be taking calls and making money from the comfort of your own home.

Plus, you ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don t. You ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 9:00 AM to 8:00 PM ET, Monday through Saturday. You ll have the flexibility to set your schedule within those hours of operation.

Essential Functions:

  • Answer incoming calls
  • Review customer history as necessary
  • Follow policy and procedure guidelines
  • Act as an advocate for each customer
  • Answer questions regarding product and company details; sales; and refunds, returns, and repairs
  • Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Determine service requirements by working with customers
  • Answer questions regarding product and company details; sales; and refunds, returns, and repairs
  • Follow path of escalation and engage additional support as necessary
  • Place outbound as necessary to obtain needed information and/or resolve customer issues
  • Document information and outcomes as necessary

About You:

Prior customer service experience is required. In addition, successful Automotive Customer Service Representatives have the following characteristics:

  • Excellent customer service skills
  • Strong attention to detail
  • Excellent listening skills
  • Exceptional spoken and written communication skills
  • Strong problem-solving and de-escalation skills
  • Self-motivated and determined
  • Strong typing skills
  • Highly proficient in computer usage and navigating seamlessly between multiple applications
  • Familiarity with CRM systems and practices

To be an Automotive Customer Service Representative, you ll need a computer and equipment meeting the following specifications, at a minimum:

  • Internet: High-speed, hard-wired internet (no WiFi or satellite)
  • Operating System: Windows 7, Windows 8, Windows 10, Mac OS X Lion (Version 10.7), Mountain Lion (Version 10.8), Mavericks (Version 10.9), Yosemite (Version 10.10), or El Capitan (Version 10.11)
  • Memory: 2GB of RAM
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software
  • Headset: USB noise-canceling headset

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Associated topics: associate, call center specialist, csr, customer care, customer care specialist, customer service associate, customer service representative, product support, service agent, support

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