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CRC Specialist

Chime Solutions

This is a Full-time position in Dallas, TX posted June 19, 2021.

Immediate openings available now! Apply today and start next week! Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound / outbound calls. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service.Position Requirements: Assist customers with a wide variety of questions via information accessed through the computer.Review employee accounts and answer questions based upon established policies and procedures.Maintain current knowledge of assigned project’s programs and services through on-going classroom and computer-based training.Possess the ability to troubleshoot complex issues with little guidancePossess a high degree of tack, diplomacy and professionalism when dealing with all types of customersPossess the ability to work under pressure in a call center environmentPossess exceptional conversational and problem solving skillsAbility to multitaskPossess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressedExcellent interpersonal and telephone communication skillsPerform additional tasks as directedQualificationsEssential skills and experienceHigh School diploma or equivalency and 1 year customer service related experience in financial services and/or health care industry.Ability to multi-task (talk and type at the same time) and use multiple applications.Excellent interpersonal, verbal, written and listening communication skills.Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customers.Ability to provide outstanding customer service while ensuring that the customers questions, issues and concerns have been satisfied.Computer literate with the ability to learn customer service software applications.Ability to be flexible, adaptable and dependable in an environment constantly upgrading, and enhancing service to its customers.Flexibility to work specified shift and extended hours as necessary.Job Type: Full-timePay: $10.00 $14.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceWork from homeSchedule:8 hour shiftDay shiftEvening shiftMonday to FridayWeekendsEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Required)Work Location:One locationThis Job Is Ideal for Someone Who Is:Dependable more reliable than spontaneousDetail-oriented would rather focus on the details of work than the bigger pictureThis Job Is:A job for which military experienced candidates are encouraged to applyA job for which all ages, including older job seekers, are encouraged to applyOpen to applicants who do not have a college diplomaCompany’s website:https://careers-chimesolutions.Icims.Com/jobs/2830/work-at-home customer-service-call-center/jobBenefit Conditions:Waiting period may applyOnly full-time employees eligibleWork Remotely:YesCOVID-19 Precaution(s):Remote interview processPersonal protective equipment provided or requiredSocial distancing guidelines in placeVirtual meetingsSanitizing, disinfecting, or cleaning procedures in place

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