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CRC Specialist

BrainCheck Inc.

This is a Full-time position in Houston, TX posted June 16, 2021.

BrainCheck has developed a best-in-class technology that has achieved significant traction with doctors across the country. Hundreds of clinics have integrated BrainCheck into their practice to improve the quality of care that their patients receive, while also increasing reimbursable revenue for the practice. BrainCheck is committed to providing top-quality onboarding and customer support, and the Customer Support Representative will be the face of the company as we respond to requests and proactively set our customers up for success.

Your charge

  • Provide email, web, and phone support to BrainCheck customers
  • Assess inbound support cases to determine root cause.
  • Develop and maintain thorough knowledge of BrainCheck functionality
  • Develop a deep understanding of our customers – where they excel, where they struggle, what makes them tick, and how we can help them
  • Document all support interactions and resolutions in Salesforce.com
  • Suggest and create customer support and user help content when you notice that youve answered the same question multiple times.
  • When appropriate, create well-written and researched bug tickets or feature requests
  • Work closely and effectively with cross-functional teams including sales, marketing and engineering.
  • Manage bi-directional communication for all open cases in a timely and efficient manner including follow-ups with customers, team members, and engineers.
  • Monitor the health of customer accounts by evaluating key metrics and highlighting potential risk

About you

  • Great written and verbal communication skills
  • A strong drive to help and a genuine appreciation for the joy of helping someone solve a problem
  • Patience in dealing with customers who are very short on time and may lack technical skills
  • Desire to deliver great customer experience, and to advocate for our customers
  • Curiosity to find root causes instead of simply solving the immediate problem
  • Interest in and passion for working at a start-up
  • Positive and energetic phone skills, excellent listening skills, and strong writing skills
  • Team player who is truly passionate about software and technology
  • Strong drive for success, self-motivation, and work ethic
  • Experience using Salesforce preferred
  • 4 year college degree preferred

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