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CRC Specialist

Sycamore Life Sciences

This is a Full-time position in Houston, TX posted June 24, 2021.

About SycamoreSycamore Life Sciences is a Houston based company focused on providing the best selection of laboratory consumables, reagents and basic lab equipment. Our mission is to provide scientists with a curated portfolio of laboratory products with a frictionless and personalized buying experience.We are looking for an experienced Customer Service Representative.The ideal candidate must:be well organized and able to converse effectively with customers and self-motivated and posses a strong work ethic.have strong foundation in customer service with a customer first approach.Manage Sycamore Life Sciences End-to-End Customer ExperienceMaintain a consistently high level of customer service to retain and satisfy customers.Communicate effectively with customers and prospects through phone, chat, and email.Enter orders, prepare quotation, process product returns, and expedite orders as needed.Process samples requests in timely manner and follow-through on evaluations.Sending invoices to customers in timely manner.Web Merchandising and Lead GenerationMake assigned phone calls to generate sales leads and opportunities on weekly basis.Support the field sales team in product and stock inquiries for various suppliers.Conduct competitive product and price research and provide market intelligenceBecome an expert web merchandiser to improve sales conversionsUpload inventory information on assigned frequencyManage and optimize product listings to improve traffic and conversionWeekly and AdHoc tasks and reportingGenerate Sales and Purchase orders reports to tally with accounts payable and receivable on weekly basisGenerate ad hoc reports on an as needed basisAdhoc margin analysis, competitive analysis, web research as neededEntering tracking information and uploading ap/ar documents and data entryProcessing customer returns, labeling boxes, dropping off packages or scheduling pickupsQualificationsBachelors degree or High School Diploma with at least 3+ years of relevant experience1+year of experience in a high volume, customer focused, eCommerce business.Must be able to work in a fast paced environment.Strong organizational skills are also required.Handles and safeguards confidential information and sensitive material.Organizes and prioritizes multiple tasks and completes them under time constraints.Ability to calculate figures and amounts such as discounts, and percentages.Able to work efficiently with no or little supervision.Strong data entry skills are required.Ability to move samples and product boxes to and from the office/shipping areaMust have experience with the Microsoft Office Suite (Excel, Outlook, and Word).Experience with eCommerce backend systems a huge plus.Job Type: Full-timeJob Type: Full-timeCOVID-19 considerations:COVID-19 guidelines and procedures are subject to change without prior notice.Education:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Work Location:One location

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