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CRC Specialist

Impact Floors of Texas, LLC

This is a Full-time position in Carrollton, TX posted July 2, 2021.

*Customer Service Representative I*

*FLSA Classification*

*Reports to*

Customer Service Manager

*Introduction*

Impact Floors is one of the nation’s top providers of Multi-Family flooring replacement and new construction. Impact Floors offers flooring material selection and procurement, project management, contract administration, installation construction & development services all under one roof. The company has completed hundreds of millions of dollars in renovations and new construction over the past 25+ years and has built a team of 140 + highly skilled professionals with the tested expertise to oversee both small- and large-scale projects from concept to completion.

*Job Description *

*Summary/objective *

*Impact Floors is searching for candidates who have the basic skills, competencies and desire to become a customer service professional This is an entry level customer service representative position in which the selected candidate would participate in a 90-day training course. If the candidate successfully meets the course objectives he or she will be offered a full time Customer Service Representative I position. Our Customer Service Representatives provide essential front-line support to our customers throughout the flooring or countertop lifecycle (request for bid to installation). To be successful in this role you need to have and develop the competencies listed below.*

*Duties/Responsibilities *

_Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions._

* *Answer incoming calls in a professional, courteous and friendly manner.*
* *Responds to caller’s general information requests and/or inquiries.*
* *Takes accurate customer orders and follow through necessary process.*
* *Processes installation and repair orders in an accurate and timely manner. *
* *Enter Floor plans, pricing, and other customer information for new and existing accounts.*
* *Provide timely response to request for information including returning all calls as quickly as possible.*
* *Resolve or escalate customer issues, received via phone or email. *
* *Exceed internal and external customer expectations for quality and service. *
* *Responds to department email in a professional and timely manner.*
* *Makes updates to orders in the system*

*Competencies*

* *Excellent interpersonal and communication skills. *
* *High emotional IQ, empathy and drive to provide excellent service*
* *Excellent email and phone etiquette.*
* *MS office (MS word and excel) and PC fluency required*
* *Ability to work effectively with cross-functional departments *
* *Strong time management skills and ability to multi-task and prioritize work. *
* *Great attention to detail and problem-solving skills. *
* *Maintains adequate job knowledge.*

*Physical demands*

* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 25 pounds at times.

*Travel required*

*No*

*Required education and experience*

* High School Diploma or GED Equivalent.
* Minimum 1-year of customer service experience required

*Preferred education and experience*

* Flooring Industry experience a plus.
* RFMS systems experience a plus.

*Work authorization/security clearance requirements*

Must be authorized to work anywhere in the United States.

*Benefits*

* Competitive Health Insurance Plans (Employee, Children, Family)
* Vision and Dental Plan
* Company paid life insurance
* 401(K) / Roth plan with employer match (after 90 days)
* Generous PTO plus paid Holidays (after 90 days)

Job Types: Full-time, Part-time

Pay: $15.00 – $18.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Overtime
* Weekend availability

Application Question(s):
* Have you worked in a Call Center type environment before?
* What days a times are you available to work? We are open M-F 8am – 8pm and Saturday 8am – 12pm.

Education:
* High school or equivalent (Preferred)

Work Location:
* One location

Work Remotely:
* No

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