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CRC Specialist

CornerStone Staffing

This is a Full-time position in Coppell, TX posted August 4, 2021.

Do you have Customer Service experience? Do you want to work for a growing company with room for advancement that is locally centralized and gain GREAT industry experience?! Please see the job details below as we WANT TO SPEAK WITH YOU!
 

Job Title: Client Service Agent

Temp role

Pay:$17/hr
Location: Remote (Training onsite in Dallas for 3 weeks before going remote)
Schedule: Monday – Friday, 8am – 5pm
 
General Responsibilities:

The Client Service Agent (CSA) is responsible for the day-to-day operations, including handling inbound inquiries via email from a ticketing system, which is currently FreshDesk, or chat-in Intercom. The CSA is responsible for processing vendor records, payment status inquiries, client outreach, updates on records, setup of QuickPay and Select Carrier options, and detailed problem resolution through troubleshooting and other various requests in the systems. The ideal candidate will have experience in client service and actively demonstrate the commitment to client retention and teamwork
 
Essential Job Functions:

  • Answer and manage inbound inquiries from clients in a prompt, courteous manner

  • Communicate and partner with clients to offer support and solutions to customers

  • Introduce carriers to the various options for payment

  • Provide exceptions customer service to internal and external customers

Requirements:

  • Associate or Bachelor’s degree is strongly preferred

  • One (1) year of client service/customer service experience in a fast-paced work environment.

  • Freight, transportation or general factoring, or logistics industry experience is preferred.

  • Bilingual in Spanish

 
To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, email your resume to samanthar@cornerstonestaffing.com and put “Client Service Agent” in the subject line of your email to schedule a phone interview.

#CB

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