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CSR Trainee/QA Remote

ReqRoute,Inc

This is a Full-time position in Dallas, TX posted June 21, 2021.

Role: CSR Trainee/QA Remote
Location: Oklahoma City, OK
St.

Petersburg, FL
San Antonio, TX
Las Vegas, NV
Des Moines, IA
Dallas, TX
Duration: 12+ Months

Rate: $19/hr on w2

Hiring process: WebX/Phone Interview
Onboarding process: Paperwork + BGC+ DT
Note: Virtual Work(100% Remote), Laptop Will Be Provided By Company For Work.

High speed Internet (mandatory) Basic computer navigation Open to shifts/schedules Work from home but come to collect equipment if need No time-off during trainings (first couple of months)

Requirements
High school diploma or equivalent PC proficiency to include Microsoft Excel, Word, and Outlook Ability to work scheduled hours.

Overtime may be required including evenings, nights, weekends, and holidays.

At least some Customer Service/Call Center experience Healthcare call center exp will be given higher preference
Agent Responsibilities:
CSR is Responsible for answering inbound calls for 8 hours a day Provide exceptional service with an emphasis on first call resolution, the call center Agent will be ready to address and answer any question regarding member’s health insurance with a high level of professionalism, accuracy and attention to detail CSR’s will use critical thinking and reach out to any internal team or provider in order to assist callers and address their concerns CSR’s will live-document all caller interactions in accordance with Quality Assurance Guidelines Agents will need to verify their quality scoring as calls are graded, in order to confirm agreement or dispute any scoring Agents will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Schedule Adherence standards Agents will be required to check two different email accounts daily, stay up to date on call handling resources, and complete mandated knowledge checks as assigned Agents will be required to use a laptop and monitor and navigate multiple systems while assisting members

Regards,

Rahul Yadav
(408) 560-3956
rahul@reqroute.com
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)

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