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Customer Care Specialist

Spectraforce Technologies Inc

This is a Full-time position in Farmers Branch, TX posted July 22, 2021.

Job Title : Customer Care SpecialistDuration: 11+ MonthsLocation: Addison, TexasShift : **Candidates must be available to work between 6:00a-9:00p everyday including weekends. They will have 2 days off. Do not submit candidates who have schedule restrictions.Job descriptionContacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledgeable of company products & services.May assess customer needs and suggest alternative products or services. Research contract issues for supporting departments such as Claims for Service Recruitment.Essential Duties and Accountabilities:Applies and develops basic skills to procedures for the position. Problem solving skills.75% Assess customer needs100% Deal with customers.100%. Manipulates / Navigates computer system.100% Completes customer registrations25%Special Skills And Abilities Required:Good verbal and written communication skills Active listening skillsEducation:High School Diploma or GEDEXPERIENCE: 0-2 years general experience in an office setting or customer service experience. Has experience with computer equipment.High School graduate.Other Job Requirements:Competencies: Systematically gathers information necessary to consider alternatives before making a decision. Treats individuals with respect despite personality differences or performance problems. Actively supports others to achieve common goals.

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