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Data Analyst

BCforward

This is a Full-time position in Irving, TX posted June 24, 2021.

Data Analyst

BCforward is currently seeking highly motivated Data Analyst(Finance Background) in Irving TX, 75039

We place consultants for end clients all over USA.

Job Title: Data Analyst(Finance Background)

Location: Irving TX, 75039

Anticipated Duration: 6 Months Contract with possible extension or permanent depending on the performance of the candidate and client needs.

job title: C14 CX Sr Analyst The US Consumer Bank (USCB) Client Experience (CX) organization is responsible for providing insights and analysis, developing strategies, and implementing action plans to drive best in class customer experience within client.

We are currently seeking a contractor to drive and own complex analysis, integration and automation of our complaints management data into our Client Experience organization.

This senior analyst will work closely with the partners owners to provide quantitative and qualitative insights to drive feature prioritization and track progress to KPIs (NPS and Complaints).

A qualified candidate would have a desire for improving the customer experience, a passion for integrating data sets using innovative, automated solutions and a curious nature to develop a story from the data to present to business stakeholders.

Key Responsibilities: * Drive complaints and NPS analysis to understand key business drivers and their impact to the customer experience.

* Candidates must be able to prioritize analytical backlog, create a comprehensive story around the findings and then drive recommendations to senior leadership.

* Automate processes related to Complaints management data, integrating backend data into easy to map and categorize data sets for regular processing * Own Complaints deep dive data investigations and root cause analysis as required, determining underlying causes of shifting in data trends including coordination with key business and compliance stakeholders * Present findings to senior stakeholders on Complaints and NPS drivers in business friendly terms, allowing partners to understand key message and drivers.

* Develop platform for trend detection and monitoring that is capable of isolating trends on a weekly basis for detailed complaint taxonomies * Create reporting constructs to output results of trending analysis, with preference on real-time reporting, when available * Coordinate with business partners to develop narrative on the business context around the data changes to relay to senior leadership * Isolate and manage all risk control standards, including any necessary regulatory requirements and internal policy definitions Skills: * Excellent data management and analytics background, with proven track record in big data manipulation and categorization * Experience working with complex data sets with multiple layers, preferably within the financial services industry.

Prior work in complaints data is a plus.

* Strong problem solver and looks for ways to increase efficiency, strength in ability to review existing processes and policies to identify breakdowns and roadblocks * Excellent organizational and time-management skills, particularly within a fast-changing, high-priority environment * Able to manage multiple and/or shifting priorities and produce professional and accurate work product, sometimes under time constraints with a high sense of urgency Qualifications: * Thorough understanding of Customer Experience Principles and performance measurement methodologies * Demonstrated capacity to synthesize, prioritize, and drive resolution with a strong sense of urgency * Exceptional communication, interpersonal, and influencing skills * Significant proficiency with big data management, including SQL, SAS, and Tableau.

Hadoop, HIVE and/or Python experience is a plus * Demonstrated ability to plan, manage and execute end-to-end advanced analytics and research projects * Experience directing teams of junior analysts to mine insights from complicated data and develop a compelling narrative * Background in Math, Statistics, Business or Engineering preferred * Experience using best-in-class text analytic SaaS tools preferred * 7+ years of experience of data mining and analysis in financial services or related field * Bachelor’s degree preferred, advanced degree a plus

About BCforward:

BCforward began as an IT business solution and staffing firm.

Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solution’s organization.

Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India.

We are currently the largest consulting firm and largest MBE certified firm in Indiana.

Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers’ specific needs.

BCforward currently maintains a team of over 5000 global resources.

With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

“We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information.

Please note that we will only use this information to facilitate and complete the recruiting process.

This posting is not an offer of employment.

The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position.

BCforward is an equal opportunity employer.

Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.”

Interested candidates please send resume in Word format Please reference job code 132576 when responding to this ad.

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