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Draeger, Inc.: Technical Service Rep Iii

Draeger, Inc.

This is a Full-time position in Houston, TX posted July 26, 2021.

The Job ResponsibilitiesAt Dräger, it is our passion and dedication to protect, support and save lives.

Our dedication to life naturally extends to the quality of our employees’ lives.

They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology.

We are searching for people who want to join us in building “Technology for Life”.With little supervision, performs testing, troubleshooting, preventative maintenance, calibrations, modifications and repairs to all Draeger Safety detection and protection products as assigned from a Service Depot Repair Center.

Works from a Draeger Service Depot Repair Center, and serves as a resource to junior technicians and backs up the Manager.* Responsible for leading others and reviewing the work of peers in the depot to maintain high quality standards, provide timely calibrations, repairs, maintenance and modifications to all Draeger Safety gas detection and respiratory products as assigned from the designated Service Depot Repair Center.

Serves as a key resource for less experienced technicians providing guidance and correction as needed.* Complete in timely / accurate fashion all service paperwork and database input to ensure that records are up to date and contain sufficient data to document all work performed utilizing Company provided laptop and or cell phone.

Reviews the paperwork of other technicians.* Frequently provides training and/or guidance to new technicians reviewing all the responsibilities of the position.* Promote Customer satisfaction through proactive, professional communication with all Customers.

This applies to End Users, Channel Partners, and all Draeger departments and employees.

Offer technical assistance and phone support to customers, Draeger sales personnel, distributors, manufacturer reps and authorized service providers as required.* Contribute to service growth by seeking and developing sales/service opportunity leads that promote product sales and rental activities.* Compiles and provide information and feedback to Technical Support and Manufacturing for problem identification and resolution leading to product/process improvement.

Provide feedback to junior technicians.* Maintain a clean organized safe work area and ensure that all assigned tools and equipment are in good condition with valid calibration (if applicable).* Complete relevant training for position including additional Draeger Academy Training above the entry level technician, and above the level II technician.* Performs other duties as needed and assigned.

Oversees the depot for short periods of time when the Manager, Repair Center is away.Your QualificationsBA, Associate Degree in Electronics or related filed or 8+ years’ experience in a technical field (to replace the education.)* 8+ years of experience in an industrial service environment, preferably with analytical instrumentation, with a demonstrated proficiency at performing in-house (shop) repairs.* previous Customer or Field service experience preferred.* Must have strong communication skills and be able to effectively articulate and communicate company and product information to external and internal customers.* Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution.* Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates.* Ability to work independently* Must be customer focused and possess strong Customer Skills required for daily Customer Interaction* Demonstrates aptitude for learning new technologies.* Possess valid driver’s license and acceptable driving record* Must be able to travel within territory and willing to travel outside of territory when needed.* Able to work on multiple tasks / assignments simultaneously.Location: The position is based in the office but must have the ability to travel by car, air or other modes of transportation as needed (rare basis).Attentiveness & Memory: The ability to focus on details, recall/retain informationSociability: The ability to work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc.Communication: The ability to comprehend and express oral and written communicationQuantitative Thinking: The ability to think critically and/or mathematically, in context of disciplinary situations to provide a solution or solve a problemReasoning/Decision-Making: The ability to combine pieces of information and/or general rules to produce answers or decisionsWork with Stress: The ability to work in a fast-paced environment with varying amounts of individual responsibilities, conflict resolution, redirected priorities, etc.Sitting/Visual Acuity: Time is also spent in meetings and sitting, long periods in front of computer terminal or shop desk in a smoke-free environmentThe Dräger WorkplaceIn North America, Draeger employees over 1,400 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.Employees at our Houston, Texas facility are responsible designing comprehensive customer solutions leveraging our Safety portfolio which includes essential lifesaving products including portable gas detection, Draeger Tubes and SCBAs.Equal Opportunity Employer – Disability and VeteranWho we areDraeger is a leading international company in the fields of medical and safety technology.

Whether in clinical applications, in industry, mining or emergency services: Draeger products protect, support and save lives.

That’s what our more than 15,000 employees have been striving for every day for more than 130 years.

Dräger Technology for Life ®What we offer* Additional/Voluntary Insurance* Education & Training* Health center and gym* Health Insurance* Retirement Savings* Special Assistance* Time Away* Workplace WellnessAdditional/Voluntary Insurance; Education & Training; Health center and gym; Health Insurance; Retirement Savings; Special Assistance; Time Away; Workplace WellnessIf you have any questions, please contactE-Mail: usdraegercareers@draeger.com

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