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Energy Assistance Specialist-San Saba

Hill Country Community Action Association

This is a Full-time position in San Saba, TX posted April 5, 2021.

nn POSITION SUMMARY : nn The Energy Assistance Specialist will provide program support in all phases of the program operation and provide client services as needed.

nn nn ESSENTIAL JOB FUNCTIONS : nn nn Become familiar with rules and guidelines pertaining to services provided through various programs and determine potential eligibility Become familiar with area resources in order to provide referrals Serve as an advocate for the customer Complete the Basic Intake Form to initiate all services Set up each new client’s profile in the data base software (Currently CAP60) Update client’s information in the data base software following each visit Provide services within the framework of ROMA (Results Oriented Management and Accountability) Enter personal time worked in the Automated Time Keeping system (Currently Employee Web Services) Attend staff meetings, workshops and training events as required Perform other tasks as deemed necessary nn Client Services: nn Calculate income eligibility, obtain required documentation and complete applications Review all applications for completeness and accuracy Submit applications to the Central Office weekly Obligate energy funds for payment on client’s utility bills Maintain record of obligated funds vs.

budgeted funds; report balances as needed Take applications over the phone from individuals if needed Provide information to clients over the phone, including calculating income eligibility nn Attend meetings as required by funding agencies and other meetings as required nn nn Continue professional development by participating in education courses, attending workshops and seminars, reading current materials, and working with consultants.

nn nn JOB REQUIREMENTS : nn nn EDUCATION/EXPERIENCE : Minimum: High School diploma or GED.

Preferred education: Associates or Bachelors Degree in Business Administration, Accounting or in a related field with experience in service delivery to the underprivileged or experience in HCCAA Programs.

nn nn SKILLS AND ABILITIES: Strong management and organizational skills, as well as the ability to work as a team member in the office environment.

Ability to communicate effectively, maintaining courtesy at all times; Ability to be respectful of and work effectively with individuals from various ethnic, socioeconomic, educational, and cultural backgrounds.

Be flexible and have well-developed written, verbal, and interpersonal skills.

Be able to maintain records, assist with or initiate computer generated reports, and clearly understand written or verbal instruction.

Maintain high levels of accuracy in computations, data entry, and in the completion of required reporting.

Ability to identify, comprehend, and resolve elements of various situations (initiate solutions without constant supervision).

Ability to learn computer software as needed.

nn nn OTHER: Professional in manner and attire.

No record of a conviction which would contraindicate employment.

Must have a valid Texas driver’s license and a reliable vehicle with current vehicle liability insurance.

Be non-judgmental.

Must comply with all HCCAA Policies and maintain confidentiality in all phases of agency operations nn nn SUPERVISORY RESPONSIBILITIES: No nn nn EQUIPMENT TO BE USED : Computer, fax machine, 10-key calculator, copier, and telephone.

nn TYPICAL PHYSICAL DEMANDS: nn nn nn Requires prolonged sitting at the computer workstation, standing, bending, reaching, and lifting up to 40 pounds and some driving.

Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment.

Requires normal range of hearing and vision.

nn nn TYPICAL MENTAL DEMANDS : nn nn Must be able to handle new and diverse work problems on a daily basis.

Personal maturity is an important attribute.

Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion.

Must relate and interact with employees at all levels within the Agency.

Bilingual skills are encouraged.

nn nn nn WORKING CONDITIONS : nn nn Occasionally called upon to work outside of the normal 8-5 work day or work odd schedules.

Out of town and overnight travel as required.

All information associated with the Agency is confidential.

nn nn nn nn EMPLOYEE BENEFITS: nn nn Accrual of sick and vacation leave, health insurance, life insurance, 401(k) retirement plan, 125 Cafeteria Plan, up to 13 paid holidays per year.

Options for employee paid benefits.

nn nn FLSA STATUS DISCLAIMER: FLSA status is based in accordance with the Fair Labor Standards Act.

Any changes in the act which will affect the FLSA status will be adhered to.

When wages exceed the position entry level due to tenure, the Exempt/Non-exempt status will be designated accordingly.

nn nn ACKNOWLEDGEMENT AND RECEIPT: nn nn nnI have read the Energy Assistance Specialist Job Description and acknowledge its receipt with my signature below.

I feel that I am qualified and able to perform all duties as outlined.

I also understand that any misrepresentation of facts regarding my qualifications is grounds for immediate termination.

I understand that my job may not be limited to those listed as their exact nature may vary as program, project elements, and priorities change in the future.

I understand that this job description may be updated as needed.nn

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