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Energy Service Experts: Debt Collector (Bilingual – Mandarin)

Energy Service Experts

This is a Full-time position in Houston, TX posted June 11, 2021.

Company OverviewSpruce is at the forefront of the clean energy economy, which employs more than 3 million people, according to a recent Advanced Energy Economy report.

Residential solar and energy efficiency are among the fastest-growing industries in the U.S.If you are interested in joining our Spruce team and want to learn more about our mission, we’d like to meet you.Collector Responsibilities and DutiesInbound and outbound telephone activity on loan and financial transaction accountsCollect payments on past due accountsChange, add, or delete information in the file screensValidation of customer information including addresses, contact information, and right party verification stepsReview terms of sales and agreement documentsSend custom letters to customer(s)Find resolution to delinquencyStrong understanding of state and federal collection lawsLocate customers using skip trace sites, internet, and credit bureauWork from multiple servicing platforms to problem solveCommunicate effectively with internal and external partnersQualificationsHigh School diploma or GED requiredBilingual in MandarinStrong understanding of Bankruptcy parameters and attorney interactionFiling POC’sFiling and negotiating Reaffirmation agreementsVarious chaptersComputer/Technical knowledge to change, add, or delete information on the file screensAbility to problem solve quickly and efficiently in the best interest of the company and customerFDCPADecipher credit bureausBasic understanding of consumer agreement documentsAbility to type a minimum of 30 words per minute free of grammatical errorsProficient in Microsoft Word, Excel, PowerPoint and emailStrong math skillsPartner well with other departmentsAbility to work unsupervised after the initial training phaseBenefitsSpruce offers competitive benefits and a collaborative, purpose-driven, high-energy culture.Equal Opportunity EmployerWe value a diverse work environment.

Spruce is an equal opportunity employer and hires without consideration to race, color, religion, national origin, age, gender, sexual orientation, marital status, veteran status, disability or any other characteristic protected by applicable federal, state or local laws.

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