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Evening Food & Beverage Team Member

Drury Inn & Suites Dallas Frisco

This is a Full-time position in Frisco, TX posted December 10, 2021.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, you also deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.

  • Career growth – Mentorship, cross-training, development plans, management training, and more-60% of management positions promoted internally
  • Work-life – Flexible spending accounts, Team Member Assistance Program, paid time off, and hotel discounts
  • Incentives – Quarterly bonuses (we succeed together!)-shared for all based on hotel results
  • Health and well-being – Medical, dental, vision, prescription, life, and disability
  • Award-winning – Ranked among Forbes’ Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that’s a record!)
  • Retirement – Company-matched 401(k)
What you will do:

Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.

Ensure exceptional, positive experiences for our diverse team members and guests.

  • Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
  • See to it that the kitchen and lobby area are clean and well organized.
  • Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels. 
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. 
  • Answer guest’s questions using your knowledge of the hotel, area, and events.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.    

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, energetic communicators with these qualifications.

  • Knowledge of hotel accommodations, the community. and hotel services
  • Ability to conduct accurate inventory of food items and calculate order levels
  • Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
  • Ability to speak and receive direction (written and verbal direction) in English

BASIC FUNCTION & JOB DUTIES:

Under general supervision, prepare the 5:30 Kickback and provide exceptional customer service for guests following Company policies and procedures.  This includes maintaining the kitchen/lobby area in a clean, well-organized manner and assists guests with Kickback service with food preparation and clean up and ensuring food safety standards are met.  Additional responsibilities include ensuring supplies are fully stocked at appropriate levels.  Presents a high standard of integrity, service and hospitality at all times to promote the Drury culture to customers and co-workers.  Has general knowledge of the hotel, area and events to answer guest’s questions.

Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.  Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction in English and speak English clearly. Requires ability to communicate in a friendly manner with guests in order to create a warm, comfortable, relaxing environment. Requires knowledge of hotel accommodations, the community and hotel services. Requires ability to conduct accurate inventory of food items and calculate order levels.

MENTAL AND PHYSICAL REQUIREMENTS:

EDUCATION: Requires knowledge, skill and mental ability equivalent to completion of 2 years of high school.

EXPERIENCE: Previous experience in working with the public or food service experience preferred, but not required.

ESSENTIAL FUNCTIONS:  

Requires ability to walk and stand during entire working period of 4 – 6 hours. Requires ability to lift 20 – 30 pounds intermittently during the work shift. Requires ability to push a vacuum and/or mop, reach, stretch, and bend in routine daily activities.

WORKING RELATIONSHIPS:

  1. Reports to General Manager or Assistant General Manager.
  2. Maintains and promotes a positive and cooperative work relationship with all hotel departments.
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