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Franchised Front Desk Agent


This is a Full-time position in Dallas, TX posted July 30, 2021.

**Job Number** 21027375 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Dallas by the Galleria, 5460 James Temple Drive, Dallas, Texas, United States VIEW ON MAP ( **Brand** AC Hotels **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located Remotely?** N **Additional Information:** This hotel is owned and operated by an independent franchisee, Pacific Hospitality Group, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. **Position Summary:** Provides warm and welcoming experience for all guests and visitors. Handles all aspects of guest registration/check-in and check out procedures. Provides special assistance and information about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system, collects funds and runs necessary reports. Seeks opportunities to maximize revenue. **Duties & Responsibilities** Primary Responsibilities/Essential Functions: + Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel and hotel amenities. + Registers hotel guest by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures. Issues door key cards. Establishes guest credit by verifying credit cards or obtaining cash. Seeks opportunities to maximize revenue. + Directs guest to hotel rooms by showing room locations on a hotel map. + Effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs. + Maintains hotel records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects hotel revenue by entering services and charges, computing bills and obtaining payments. Runs all necessary reports and balances paperwork. + Maintains accuracy of cash banks. Balances funds and provides change. + Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. + Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel’s Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. + Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. **Special Skills & Abilities/Mental Demands:** The team member regularly talks when communicating with guests. The team member regularly needs to hear voices while interacting with guests. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which includes proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts. About Our Company: Pacific Hospitality Group (PHG) has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG’s growing portfolio of hotel and resort investments reinforces the company’s cohesive vision and ensuing success. PHG manages, develops, finances, and owns hotels and resorts primarily located in California. Visit our website for a listing of our properties. _This company is an equal opportunity employer._ frnch1

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