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Head of GTM Digital Transformation Strategy


This is a Full-time position in Austin, TX posted July 4, 2021.

Role The Head of Digital Transformation Strategy is a trusted advisor to the President & Chief Growth Officer to identify and implement internal and customer-facing initiatives that remove barriers to success and accelerate growth ‘” and is a key liaison to the field, partners, customers and internal stakeholders.

This role will be a key point of integration across Company ‘s core GTM functions ‘” synthesizing information for the President & CGO, and representing the voice of the President in customer, partner, and internal settings.

The Head of Digital Transformation Strategy will also work closely with marketing, communications, and field teams to map out and oversee all external industry, community, and press engagements for the President to drive Company ‘s brand, its customer imperatives, and its pipeline.

While a core responsibility of the role will be to identify issues, opportunities, and solutions, other areas of focus areas include: Internal Process Optimization
Implementing and overseeing clear and consistent internal systems and processes for repeatable operational procedures.

Facilitating best practice sharing across the business and driving change initiatives.

Identifying issues that are impacting internal operational efficiency and customer experience across the selling cycle.

Building predictable and scalable internal operational cadences to drive clear and efficient decision making across GTM teams.

Identifying barriers to success and working with key stakeholders to build resolution plans and track execution.

Ensuring tools and systems that touch the field and/or customers are enablers to success.

Developing and overseeing cadence and format of GTM Leadership meetings.

Facilitating communication between the President and GTM leaders, ensuring responsiveness to critical issues in a timely manner.

Communications and Customer Engagement
Defining overarching themes for executive-to-executive engagement.

Partnering with key stakeholders to build customer case studies.

Overseeing Executive Briefing Center process and format.

Preparing for critical internal and external meetings including customer, partner, E-Staff and Board of Directors.

Identifying strategic partner alignment and partner program gaps and collaborating with owners and stakeholders to enhance partner engagement in Company Cloud opportunities.

Executive Outreach
Developing strong trusted advisor/partner relationships with key client and internal stakeholders In coordination with PR, marketing, and communications, defining the strategy for executive engagement in outside boards, councils, and think tanks.

Overseeing executive communications including social media, keynotes, and other speaking engagements to ensure consistent messaging.

Communicating observable and developing trends in customer engagement to stakeholders to continue to evolve messaging, tools, processes, and solutions to address customers ‘ missions.

In close coordination with the President & CGO, defining and executing programs to expand Company ‘s investment in nonprofit, education, and community activities.

BA/BS in computer science or STEM-related field with an advanced degree a plus.

Minimum 15 years of experience in channel or sales strategy & operations.

10+ years of experience relationship building and influencing at the C-level of Fortune 50 customers.

10+ years ‘ experience leading enterprise sales and partner teams; second-line management experience required.

Experience building and leading customer-driven sales and partner teams.

Demonstrate excellent interpersonal, verbal, and written communication, analytical skills and presentation skills.

Demonstrated ability to manage multiple competing priorities simultaneously and drive goals to completion.

Possess decision-making, creative problem solving, and negotiation skills.

Have an ability to keep pace in a rapidly changing environment, which requires prioritization, constant learning, juggling multiple responsibilities at once, and taking calculated risks.

Skilled at business planning and diligent at measuring and communicating progress towards the plan, identifying roadblocks, and coming up with appropriate solutions.

Highly professional persona and polished demeanor.

Strong verbal and written communication skills; effective at delivering executive-level presentations.

Excellent leadership and influencing skills; ability to build strong business partnerships both outside, and within the organization.

History of consistently meeting/exceeding targets and objectives personally and as a leader.

Core Competencies To be successful in the role, the Head of Digital Transformation and Strategy must have embodied a set of core competencies in an environment that is consistent with the pace and scale of Company.

The right candidate can provide meaningful examples of when and how they demonstrated these behaviors and their impact on the business.
Drives Results: Energized by achievement; sets stretch targets and delivers exceptional results in challenging conditions.

Drives Innovative Change: Creates an environment where challenges are embraced as opportunities.

Strategic Thought Leadership: Clear strategic thinker who recognizes and seizes opportunities.

Consistently applies up-to-date professional expertise to develop and optimize a winning strategy, and exhibits excellent judgement in all decisions.

Energizes Others and Fosters Teamwork: Applies understanding of people and clear communication to build partnerships and work collaboratively to meet shared objectives.

Owns Personal Growth and Learning: Understands the impact their actions have on others and seeks out knowledge and opportunities for learning and self-improvement.

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