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Head of Operations

Eaton

This is a Full-time position in Houston, TX posted March 26, 2021.

Eaton’s Wonderware West Division is currently seeking a Head of Operations to join our team.

This position is remote.n n This Positionn n Position Overview:n Directs all Wonderware West business operations related to the support, technical pre-sales, industry solutions team and customer success team.

Manages a team of approximately 19 local and remote employees responsible for:n Product Sales Specialists Consulting Customer Technical Support Contract Management Industry Solutions Billable Services Customer Success Order Processing and Shipping Maintains and improves the Customer Relationship Management (CRM) system.

Maintains all SAP related workflows and acts as primary SAP liaison for Wonderware West to Eaton Finance (on all SAP related issues).

Maintains all Financial Shared Services related workflows and acts as liaison for Wonderware West to Eaton Finance (on all FSS related issues).

Coordinates the Information Technology (IT) needs of Wonderware West and works directly with the Eaton IT support team to fulfill all implementation requirements.

Creates the strategy for the Customer Success division of the business and executes upon this strategy.

n n Customer Successn n In this function you will be responsible for:n Responsible for all annual recurring revenue in the business (Subscriptions and Customer First) Manages a team of customer success consultants to ensure customers are receiving the expected value from the subscription software they have purchased Manage the existing Customer First business.

Drive renewal volume, forecast monthly targets and achieve annual sales targets for this business.

Implement pilot projects for customer to seed expanded portfolio in existing subscription accounts.

Develop a marketing automation strategy to ensure we are touching all subscription customers regardless of size.

n n Technical Consultingn Manages a team of Product Sales Specialists who are responsible for providing subject matter expertise to customers and the Field Sales organization to define project and application requirements.

Consultants also provide value-added services to customers Manages a team responsible for providing billable services to our customers.

Manage a team of Industry Solutions managers that are responsible for creating strategy and driving opportunities in the industries they serve.

n n Customer Supportn Manages a team of Customer Support professionals who are responsible for providing phone and email support for customer problems.

Maintains the Level 1 support program for all Wonderware West customer under contract for support.

Maintains relationship with Wonderware for all Level 2 support requirements.

n n Business-Critical Functions (as An Individual Contributor)n Maintains and improves the Customer Relationship Management (CRM) system, which is used for 100% of the monthly, quarterly and yearly forecasting of the company, as well as all sales collaboration.

Maintains and continuously improves all SAP related Wonderware West workflows and acts as primary SAP liaison to Eaton Finance (on all SAP related issues).

Maintains and continuously improves all Financial Shared Services related workflows and acts as liaison for Wonderware West to Eaton Finance (on all FSS related issues).

Works directly with Aveva to ensure our business systems are constantly synced with the latest Aveva product, support and subscription offerings.

Manages the Information Technology (IT) and Phone System needs of Wonderware West and works directly with the Eaton IT support team to fulfill all implementation requirements.

n Making what matters work at Eaton takes the passion of every employee around the world.

We create an environment where creativity, invention and discovery become reality, each and every day.

It’s where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.n nWhen we embrace the different ideas, perspectives and backgrounds that make each of us unique, we
– as individuals and as a company
– are stronger.n nAt Eaton, We are committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.n n Required (Basic) Qualificationsn Bachelor’s Degree from an Accredited institution required 2+ years leadership / team management (direct report responsibility) 5+ years in the software industry, with at least 2 years of sales, consulting or inside sales experience 5+ years’ experience in the process automation industry 10+ years’ experience in interacting with the chemical, oil, gas, food, beverage or wastewater industries 2+ years working with CRM systems n n Preferred Qualificationsn Masters of degree from accredited institution 10+ years in the software industry Prior experience in selling, supporting or engineering Wonderware software products 2+ years in using SAP for managing a software business 2+ years working with Microsoft Dynamics CRM n n Jobn n Salesn n Regionn n North America
– US/Puerto Ricon n Primary Locationn n United States-Texas-Houstonn n Other Locationsn n United States-Texas-Dallasn n Work Locationsn n Houston TX Loc 10n n Organizationn n EPG CHD MTL Measurement Technology Limitedn n Job Leveln n Managern n Schedulen n Full-timen n Is remote work (i.e.

working from home or another Eaton facility) allowed for this position?n n Yesn n Does this position offer relocation?n n Non n Traveln n Yes, 10 % of the Timen nRequisition ID :091256

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