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Head of Quality Engineering and Controls


This is a Full-time position in Sachse, TX posted July 12, 2021.

The Global Consumer Bank’s North America Technology organization is seeking a sharp, talented and energetic leader for the delivery of a highly automated quality controls platform in support of an ambitious customer experience roadmap.

As the leader of Quality Engineering & Controls, you’ll provide the platform, processes and structure needed to deliver industry leading products with high quality and at scale.

You’ll need to be a pragmatic visionary who can rapidly translate business needs & risks into controls and solutions that provide quality assurance to senior management across technology and business.

Reporting to the Head of Engineering, Risk & Controls, the Head of Quality Engineering & Controls, GCT NAM will work closely with Heads of technology, CBORC-T, leaders in 2nd and 3rd line of defense to put together a comprehensive controls framework that ensures quality across every product release in the region.

In addition, S/he will be responsible for running regression test cycles before software deployment to customers and setting up a test automation center of excellence that will pursue innovative methodologies for reducing end-to-end test cycle times.

Responsibilities: * Responsible for developing a comprehensive quality controls strategy for Global Consumer Technology, North America* Responsible for partnering with technology leaders in the region to ensure risks are defined well and controls have been implemented to mitigate these risks* Accountable for providing approvals for deploying software applications to production* Collaborate with risk managers across all three lines of defense to continuously monitor business risk and develop appropriate controls that ensure high quality of products* Implement a fully automated quality governance platform* Lead a Test Automation Center of Excellence to define, manage, govern technologies that aim to reduce E2E test cycle times* Partner with engineering teams to shift-left quality checks and deliver high quality software to user acceptance testing* Partner with global technology and Enterprise Architecture strategy that advances the business needs for agility, cost and stability* Collaborates with key stakeholders, including the regional heads of engineering & architecture, GCT leadership, Enterprise Technology leadership to create pragmatic, commercially-executable strategies for improving the technology environment* Demonstrate technology thought leadership with respect to the key technologies and practices adopted, challenging status quo to position Citi to compete in an era of increased competition and digital disruption* Maintains and applies a broad and current industry perspective on technology trends/opportunities, leading practices and our position/capability/performance relative to direct competitors and parallel industries/organizations* Foster productive business relationships and build strong sponsorship of technology risk & controls* Responsible for transforming governance from an after-thought to a fully-automated and integrated function within the entire software engineering pipeline* Maintains comprehensive technology roadmaps, encompassing application and related infrastructure services* Partners with the Head of Development and Core Services, Engineering & Architecture to offer practical solutions to AppDev teams to improve speed and quality in development through adoption of best practices, engineered tools and processes Qualifications * Bachelor degree in computer science, information technology, software engineering or a related field.* Master’s degree preferred.

Experience: * 10+ years in senior technology/engineering leadership roles within financial services or a related industry* A proven track record of leading an automation-first quality engineering function and having deployed industry grade software products with high quality* A proven track record in leading strategic change in a complex environment to create sustainable improvement in service, cost, productivity, maturity and/or risk.* Experience in operational leadership of application and/or infrastructure technology and a track-record for world-class performance and continuous improvement.* Experience in current technologies/practices including SaaS/PaaS/IaaS, micro-services, APIs, DevOps/CI/CD, and solution and application architecture design.* Proven ability to develop and sustain a high performing team and a culture of innovation and excellence.* Commercially savvy and experienced in formulating and executing innovative commercial arrangements for products and/or services.* Highly developed interpersonal skills and proven ability to engage and influence stakeholders at all levels within an organization.

Ideal Experience: * Experience in software and infrastructure design and delivery in large scale complex environment where legacy and digital technologies co-exist.* Experience in the adoption/use of an agile methodology and the transition from or co-existence with traditional SDLC methods and tools.* Broad financial expertise with knowledge of corporate affairs, financial and economic fundamentals, and business policies, products, processes, systems and roles.

– Job Family Group:Technology
– Job Family:Technology Quality
– Time Type:
– Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc.

and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities.

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