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Help Desk Analyst

Insight Global

This is a Full-time position in Austin, TX posted April 8, 2021.

An employer is seeking a L2 Help Desk Analyst to join a large technology company. This analyst will assist handling the influx of tickets related to a project around Notes ID provisioning service. This is imperative project as it related to receiving access to Domino applications and new transition IDs for 100,000 plus users.
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Job Requirements:

  • Experience with Notes/Domino and/or ISIM related application support
  • Experience with ServiceNow ticketing system
  • Excellent customer services skill and communication skills
  • Detail oriented documenting ticket status and creating knowledge base articles
  • IBM experience
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