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Help Desk Analyst I

Robert Half

This is a Full-time position in San Antonio, TX posted May 29, 2021.

Ref ID: 04758936 Classification: Help Desk Analyst I Compensation: $15.00 to $18.00 hourly
Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment in the Healhcare industry.

If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you.

Key responsibilities

– Provide IT support to Microsoft AND/OR MAC operating systems, productivity software, and a variety of other applications used internally

– Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

– Reply and follow up on technical help tickets submitted via phone, email, and walk-ups

– Independently investigate and implement solutions to technical issues

If you are interested in this position or would like more information please contact us at call .

Job Requirements:

– Background in installing and configuring operating systems, networked and local printers, and business applications
– 1+ years of prior experience
– Comprehension of basic networking concepts
– Good understanding of Active Directory
– Proven knowledge of Cisco Products
– Well-founded grasp of DHCP DNS
– Earlier work involving WANs (Wide Area Network)
– General familiarity with internet
– Routers experience
– Quality experience with network communication
– Skills in Mac OS
– Hands-on experience with Microsoft Windows 8
– Prior experience with VOIP (voice over IP)
– Wide ranging experience with TCP/IP
– Experience with Microsoft Windows 7 in an Active Directory environment
– Experience with printers
– Deep understanding of switches
– PC skills experience desired
– Comprehension of Microsoft Windows 10
– Server experience preferred
– Practical knowledge of LAN (local area networks)
– Previous experience working with Citrix
– Working knowledge of user administration and bug fixing in a client server environment
– Ability to recognize, evaluate, and resolve problems effectively
– IT support ticketing system experience desired
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis.

From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf.

We provide access to top jobs, competitive compensation and benefits, and free online training.

For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best.

Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.


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All applicants applying for U.S.

job openings must be authorized to work in the United States.

Benefits are available to temporary professionals.

Visit for more information.

© 2020 Robert Half Technology.

An Equal Opportunity Employer.


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