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Help Desk Specialist

Robert Half

This is a Full-time position in Houston, TX posted April 24, 2021.

Ref ID: 04130-0011772639

Classification: Product Support Specialist

Compensation: DOE

A Robert Half customer that we are working with is seeking a Trade Floor IT Support specialist.

Carry out 24/7/365 User support for all operational Trading IT systems- Part of the 24/7/365 team rotation;

  • Manage support requests from users for company provided hardware and software;
  • Manage user incidents and issues through ticket tracking and user communication;
  • Provide user training on company provided hardware and software, as well as video conferencing solutions;
  • Resolve user incident/problems or escalate and troubleshoot with appropriate escalation teams;
  • Investigate local IT security incidents as directed by the IT security team;
  • Perform Installation, Moves, Adds, and Changes (IMACS) of equipment and cabling at user desks and in the IDFs
  • To apply and control management of users and permission allocation for data and applications in the IT environment following internal procedures
  • Ensure completion of daily checks and day to day tasks;
  • Create Requests for purchases and enter invoices into the system for payment;

User & technical environments

  • Take part in the implementation, maintenance, support and development of the client environment (laptops, workstations, dealer boards, phones and mobile phones and all other user devices) as a whole to meet the business requirements in coordination with Trading IT standards and in accordance with the Company, GEN and Group IT guidelines and policies and ensure existence of appropriate work procedures;
  • Gather information for IT improvements from experience and user requests for the appropriate Engineering Team;
  • Communicate environment changes to users and ensure users adhere to changes.

Context and environment

  • Fast-paced trading environment with commercial deadlines requiring 24/7 responsiveness
  • Material financial consequences of disruption of information systems – Impact of systems failure = several million USD

Candidate profile

  • Undergraduate degree or training equivalent accompanied by 5+ years of relevant industry experience
  • Good understanding of the energy trading business and constraints
  • Organization and planning abilities, ability to identify deadlines, and follow documented processes and procedures
  • Strong communication skills, adaptability, flexibility in working within a team, enrolment in language classes as required
  • Ability to effectively work under pressure
  • Strong technical knowledge of Information Technology in the Microsoft desktop and client/server environments (Windows 10 Workstation, Active Directory User Management console, WSUS, MS Office 2016 and other common desktop technologies (Management Tools, Virus Protection, hardware diagnostics, etc)

Job Requirements:

  • Experience supporting traders in a trade floor environment

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

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