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Help Desk Specialist with Security Clearance

R & K Enterprise Solutions

This is a Contract position in Lackland Afb, TX posted September 1, 2021.

LNOWS II Help Desk Specialist R&K Enterprise Solutions, Inc. (R&K) is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) with core capabilities in Mission Support, Engineering, Cybersecurity, Exercise/Training, and Defense Healthcare in support of our Defense, Intelligence, and Federal Civilian customers. Title: HELP DESK SPECIALIST Location: 690 Intelligence Support Squadron Joint Base San Antonio-Lackland, TX
Duration: Permanent/ Full-Time
Clearance: TS/SCI
Start Date: Immediately Upon Approval Duties: The Contractor shall open and close helpdesk tickets, manage/administer user accounts (create, modify, reset, unlock, delete), administer organizational and administrator accounts (create, disable, delete), and administer distribution list (create, delete). The Contractor shall also configure network printers, add and delete computers to from the domain, issue and revoke PKI certificates, modify group accounts membership and permissions, configure NIC cards, create computer names, install and image computers, clear security logs, coordinate with outside agencies on network administration issues, and provide Customer Service Tickets (CST) support at users site. The Contractor shall resolve problems quickly, effectively, and shall notify customers within 24 hours with daily updates until completion. The Contractor shall track all assigned work, trouble tickets, and workflow in Government designated software. Remedy is currently being used. The Contractor shall provide a minimum of two hours “on the job” training per month for solving customer’s computer problems and how to perform functions to Government personnel and other support CSTs. Requirements: The Contractor shall meet the following qualifications: • Entry Level technical knowledge in operating and managing a requirement desk, and have 2 years of experience using a project management tracking system. • Excellent verbal and writing communication skills. – DoD 8570 Level II certification is required R&K Enterprise Solutions, Inc. is an equal opportunity affirmative action employer committed to cultural diversity and compliance. All qualified women, minorities, individuals with disabilities, and veterans are encouraged to apply for R&K job vacancies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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