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Help Desk Task Lead with Security Clearance

HumanTouch, LLC

This is a Contract position in Fort Sam Houston, TX posted May 26, 2021.

Help Desk Task Lead Description:
HumanTouch is seeking a Help Desk Task Lead in San Antonio, TX to join a team of professionals to provide Help Desk, Network Operations, Network Engineering and Cybersecurity Support for the US Army. You will be responsible for providing senior level technical direction and engineering knowledge for IT support activities.
Responsibilities include:
• Perform system-level configuration of products including determination of hardware, OS, and other platform specifications.
• Provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
• Supervise all contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi- shift operations. Contract lead’s resume shall reflect a minimum of 6 years’ supervisory experience.
• Monitor and respond to hardware, software, and wired/wireless network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations.
• Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance.
• Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.
• Support a variety of SaaS offerings including productivity suites such as Microsoft Office 365 or Google G Suite; and Cloud storage such as Microsoft OneDrive or Google Cloud. Work Experience Requirements:
• 10 or more years of experience in IT customer support.
• Knowledge of computer systems administration.
• 6 years of supervisory experience.
• Experience using the latest versions of Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; MS Active Directory Administration. Education, Certification, and other Requirements:
• Shall be a U.S. Citizen.
• Must possess an active U.S. DoD Top Secret clearance.
• Shall possess DOD 8570.01-M baseline certification required for Information Assurance Technician (IAT) Level I; Comp TIA Security Certification (or equivalent).

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