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Host/Hostess

TGI Friday’s

This is a Full-time position in Arlington, TX posted August 18, 2021.

Description A TGI Fridays Host/Hostess presents a positive first impression of TGI Fridays friendliness, excellent service and high standards.

The Host/Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

Specific responsibilities of the Host/Hostess include: -Greet incoming and departing guests warmly with a genuine smile and eye contact.

-Uses visual cues to seat guests in either the bar or dining area depending on their preference.-Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.-Promptly answers incoming calls to the restaurant and provide appropriate service.-Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.-Tends to special guest needs and requests.-Follows all relevant brand standards to deliver Fridays Service Style.-Observes guests’ needs throughout dining experience to ensure they receive high quality service (i.e.

notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).RequirementsA TGI Fridays Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive.Additional specific requirements for the Host/Hostess include: -Must be able to read menus-Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance-Must be able to clearly communicate guests’ needs to Servers, Bussers, Managers, etc.-Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests-Must be able to walk and stand during the entire shift-Must be able to reach, bend, stoop and wipe-Must be able to articulate clear greetings and farewells to guests-Must be able to understand requests for assistance-Must be able to carry trays or supplies (10-30 lbs.)Minimum Age16Ability to Lift30 lbsAbility to Stand 6-8 HoursYes

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