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Implementation Engineer


This is a Full-time position in Fort Worth, TX posted April 29, 2021.



Perform the technical implementation of Hillrom Care Communications products to include software, hardware, networking, and other deployment activities.

This includes conducting advanced IT tasks (network design, topology development, network integrations, etc.), Linux and Windows based server configurations, and providing oversight, training and direction to other teams performing implementation activities.

This role works closely with other members of the Implementation Team including Project Managers, Educational Services, and Sales to ensure customer satisfaction throughout the implementation process.


Manage and perform installation of Hillrom Care Communications and their partners applications/systems.

This primarily entails installing and configuring applications on servers and proprietary devices/hardware, configuring system networks, and working with the customers wired and wireless infrastructure to complete implementations.

Organize, manage, and lead multiple project implementations in a healthcare environment.

Lead network architecture, system fail-over, and other technical system design discussions with customer IT, MIS or biomed departments, installation contractors, and other trades as required.

Provide oversight, training and direction to internal and external contractors as assigned during implementations to ensure installations meet Care Communications requirements.

Work directly with complex customers by leading the technical aspect of team-based projects, managing dynamic deployments of advanced features and applications which can include customized integrations, evolving configurations, and adapting system functionality to best meet clinical workflow requests.

Perform site surveys, RF surveys, develop system integration plans using multiple vendor products, & coordinate with customer IT or MIS departments.

Review system designs to ensure accuracy and performance integrity.

Make recommendations on tuning and/or configuration of network/wireless environments to promote optimal performance and cohabitation of wireless and Care Communications applications.

Complete, post, and update system network and server documentation in compliance with SOP and best practices to ensure successful and long-term support of the system.

Technical lead on multiple projects which may occur simultaneously and provide any deliverables with little to no supervision.

Work independently and/or leading a small team environment.

Work with customer IT departments to assess and evaluate network security needs and develop policies and procedures for ensuring the security and integrity of specified customer servers and network topology.

Understands back-end network security and Active Directory functionality.



Bachelor of Science in Engineering, Computer Science, or related field required or equivalent experience to include a minimum of 3-5 years of related IT and/or networking experience (wired or wireless).

Advanced understanding of deploying and supporting Microsoft Windows platforms, SQL, IIS server and associated networked systems.

Detailed knowledge of common network protocols/architecture (TCP/IP, IP routing, OSI model, VLAN, etc.), client/server networking environments and best practices, managed switches, VOIP, and network security.

General knowledge of Wi-Fi wireless technologies with security protocols.

Basic VoIP and/or PBX telephony knowledge and basic configuration experience.

Experience configuring, setting up, and debugging PC-based systems.

Experience with remote services, MS Office, AutoCAD, Visio, and other documentation tools.

Preferred Certifications in the following:

Cisco certifications: CCNA, CCDP, CCNP, CCIE

General certifications: Microsoft Industry certifications, Network , Security , CWNA


May be required to demonstrate expertise in two or more of the following areas to support business needs:

SQL/Scripting/Reporting Engines/Analytics (SAS Crystal, etc.)

Networking (TCP/IP, Routing and Switching, Subnetting, Security)

Enterprise level hardware (Server/Client OS, SANS, RAID)



– Enterprise level/managed networks

Cisco routing and switching technologies and capabilities

Experience conducting wireless site assessments, wireless network configuration, certification, and debugging (use of voice and data protocol analyzers).

Candidates should possess strong oral, written communication skills to resolve complex network and server related issues into actionable concepts for customers to understand.

Strong organization skills, detail orientation and the ability to multi-task, meet deadlines, and prioritize work.

Understanding of project management fundamentals and demonstrated history of executing projects.

Must be able to lift 50 lbs.

and have a valid drivers license.

Job: Technical Service

Primary Location: United States-Texas-Dallas

Other Locations: United States-Texas-Fort Worth, United States-Arkansas
– Home Office/Virtual, United States-Tennessee
– Home Office/Virtual

Schedule Full-time

Travel Yes, 75 % of the Time

Posting Entity Hillrom

Req ID: 21122478

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