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Information Management Analyst Senior – Small Business Insurance (Remote)


This is a Contract position in Cibolo, TX posted July 2, 2022.

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

The candidate selected for this position will get to work with the Small Business Insurance (SBI) Data & Analytics cross-functional team within USAA’s P&C Product Information Capabilities organization. This person will have the opportunity to collaborate with both IT and SBI Business teams for SBI’s information management and data quality needs, as well as work within Guidewire and Snowflake system architectures to design our reporting and analytical capabilities.

Manages and analyzes information using a variety of techniques and tools in alignment with USAA’s Enterprise Information Standards. This role may be responsible for one or more information management function noted below: Metadata includes defining and documenting data ensuring the information is understood. This may include working with project teams or support teams to define, redefine, or continue maintenance of the metadata. Data Quality includes defining data quality rules ensuring data is measured and trusted. This may include working with project teams to define data quality requirements as well as ensuring ongoing assessments of data quality. Information Lifecycle Management includes archiving and purging of data to meet the needs of the business while reducing corporate risk. Data Security and Privacy includes managing the security of data access as well as privacy of data sharing in compliance with external regulations and internal policies. This may include working with other departments to ensure compliance to GLBA, FCRA, PCI DSS, etc. Master Data and Reference Data includes managing key corporate data to ensure the organization can manage its operations with accurate and consistent information.

Job Requirements

As part of 1st line of defense, responsibilities include:

  • Identify and manage existing and emerging risks that stem from business activities and the job role.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follow written risk and compliance policies and procedures for business activities.

  • Leverages advance data management knowledge in support of one or many of the information management practices. This person may be acting in a steward capacity or considered a support role with expertise for the information steward as needed. Tasks include any of the items noted below:

  • Identify and implement process improvements.

  • Lead discussions with cross-functional teams.

  • Align best practices and tools based on business needs.

  • Responsible for the update of Information Asset Inventories and validation to ensure data and assets are classified appropriately.

  • Champion and support delivery of information in accordance with Information Governance standards and data management practices.

  • Integrate Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies.

  • Review and validate metadata repository and metadata association.  Improve metadata to add additional value to the organization.

  • Support Data Lineage collection and stitching to ensure complete end to end data flow of critical data.

  • Review, validate, and record data quality information including data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes.

  • Development of controls to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.

  • Identify and maintain data quality corrective action plans.

  • Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.

  • Analysis of Root Causes to identify existing or merging risks.  Identify opportunities to strengthen controls and reduce residual data quality risks.

  • Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.

  • Create and maintain reference data in accordance to defined processes and procedures.

  • Manage quality and maintenance of master data as it is created.

  • Develop archiving and purging strategies and processes in steward capacity as needed.

  • Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements.

  • Support compliance assessment process by identifying and escalating items that may be a risk to the corporation.

  • Partner with IT and other Information Management resources to define and implement Access Management strategies in alignment with Information Governance policies in a Steward capacity.

  • Lead Privacy initiatives through classification and analysis of sensitive data.

  • Ensure compliance and remediation of sensitive data in accordance to defined policies and processes as a steward.

Minimum Requirements:

  • Bachelor’s Degree in Business or Science discipline. 4 additional years of relevant data and analytics or technical experience can be substituted in lieu of a degree in addition to the minimum years of work experience.

  • 6 years of experience in an information management practice, business application function, or data delivery; OR if Advanced degree in a Business or Science discipline, 4 years of experience in data and analytics, technical, or business relevant function.

  • Proven experience applying data management practices and tools to address data management risks and concerns during data lifecycle.

  • Intermediate SQL knowledge including SQL-based languages.

  • Proven ability to build business knowledge through meaningful partnerships at the individual contributor through executive levels.

  • Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to escalate problems to the appropriate level.

  • Experience in synthesizing key information / data and research in order to recommend information management initiatives that meet business goals.

  • Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details.

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

  • Knowledge and experience with Property & Casualty operational and/or analytical environments, applications accessed by the P&C community and how the data is used (Small Business Insurance, Claims, Pricing, Underwriting, Product Management).

  • Knowledge and experience using Information Governance Catalog (IGC) and Information Analyzer (IA) or similar Information Management tools and technology.

  • Experience in developing analysis queries and procedures in SAS, SQL, R, Python or other programming language.

  • Demonstrates skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis.

  • Knowledge or experience managing data from Guidewire Policy Center and Guidewire Claims Center.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 – $158,900* (this does not include geographic differential it may be applied based on your work location).

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. 

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.  


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.  These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.  Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.

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