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Information & Referral Specialist (Part-time)

United Way

This is a Full-time position in Houston, TX posted August 24, 2021.

JOB SUMMARY:The Information & Referral Specialist is primarily responsible for delivering quality, professional information, referrals and consultation on health and human services to individuals in need of assistance.PRINCIPAL DUTIES AND RESPONSIBILITIES:Receives English and/or other language incoming 2-1-1 Texas/United Way HELPLINE calls, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services.

Keeps up-to-date, accurate records on all calls and follows up on cases according to established protocols.Stays informed on social issues, programs, and changes in services.

Attends staff meetings, conferences and workshops in order to upgrade professional skills.

Identifies and works with key staff at community organizations to assure delivery of services to clients.Participates on select task forces and committees and performs other duties as assigned.

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