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Investigator VII

Texas State Job Bank

This is a Full-time position in ARLINGTON, TX posted July 18, 2021.

Job/Position DescriptionThe Investigator VII performs highly advanced (senior-level) investigative work in Long-Term Care faciities.

Works independently or as a member of a highly specialized interdisciplinary team conducting complaint and incident investigations to determine compliance with state and federal laws, regulations and rules.

Works at a senior-level in planning, organizing and conducting regulatory investigations and completes investigation reports and statements of deficiencies/violations which support the actions and remedies recommended by the Enforcement Team.

Recommends appropriate regulatory action based on investigation findings.

Works under minimal supervision and has considerable latitude for the use of initiative and independent judgement.

Performs investigations of complaints from individuals, providers, staff or high level external stakeholders, such as the Legislature and Governor’s office as well as other entities.

Works high volume of complicated cases in compressed timeframe and performs case re-investigations.

Interfaces with complainants and provides information on case findings.

Develops and implements training for field investigators to facilitate effective work processes for the Unit.

Participates as a member of the Enforcement Team and Quality Assurance Team.

Conducts Surveys and Inspections as needed.

Demonstrates a high-level skill set to meet the complex nature of functions associated with this position.Essential Job FunctionsConducts highly advanced (senior-level) investigations using applicable protocols, state and federal regulations, and appropriate policies and procedures for the Long-Term Care Regulatory program areas, and other areas as assigned, including CMS State Operations Manual (SOM), State Licensure Requirements and the Long-Term Care Regulatory Investigation Handbooks.

Investigative protocols and procedures are conducted in an effective, thorough and professional manner.

Meets investigations standards and completes forms and reports accurately, correctly, and free of error.

Maintains current knowledge base regarding applicable rules, standards, regulations and other requirements.

Communicates with manager on ongoing basis to ensure all pertinent information is shared timely.

Performs highly advanced (senior-level) investigations in a professional and efficient manner and reports findings through the established, proper channels.

Conducts professional interviews of witnesses and complainants and evaluates, interprets and summarizes the information.

Must possess the ability to maintain confidentiality at all times and in all situations.Assumes responsibility for coordinating and performing all aspects of the investigation to ensure that procedures, policies and protocols are followed for the Long-Term Care programs.

Works independently, as team member, or as Team Lead for Investigations.

Reviews, develops presents and implements investigations training for field investigators and other LTCR staff to facilitate effective work processes.

Positively accepts, implements and demonstrates proficiency on new investigation/survey methods, techniques, programs, hardware and software.

Prepares senior-level descriptive, well written, comprehensive accurate and error-free reports, and statements of deficiency/violations in compliance with State and Federal performance standard criteria for the Long-Term Care Regulatory program areas.

Ensures reports and documentation are submitted within mandated timeframes, with acc Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.

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