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IT Help Desk

Creative Financial Staffing

This is a Full-time position in San Antonio, TX posted September 3, 2021.

About the Company:
Our client is a privately-owned consumer goods leader with over 700 locations in the United States.

They are a staple name here in San Antonio and are currently looking for a full time Marketing Administrative Assistant.
Daily Goals:

• Builds rapport with customers by answering product and service questions using phone and email

• Resolves customer problems by clarifying and documenting customer’s issue, selecting and explaining the best solution, and following up to ensure resolution and customer satisfaction

• Documents potential issues with products and communicates issues to the development team

• Creates and maintains customer records

• Prepares product/service reports by collecting customer information, analyzing, and providing recommendations to management

• Delivers online demonstrations of software to existing and potential customers

• Provides support for general administrative tasks

• Other duties as assigned

Your Talents Include

• 3year technical support, customer service, or related experience preferred

• Customer support in a technology environment

• Ability to explain technical terms in a non-technical way

• Oral and written communication

• Attention to detail

• Documentation

• Problem-solving

• Multi-tasking

• Organization

• Eager to learn

• Self-motivated

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