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IT Helpdesk Specialist – Plano, Texas


This is a Full-time position in Plano, TX posted June 12, 2021.

Tyler is accepting resumes for IT helpdesk professionals in our Plano, Texas office. If you are interested in pursuing a career in information technology support, submit your resume and cover letter for future consideration. Responsibilities Provide end-user support for Tyler’s internal customers via telephone, email and in-person. Install and maintain Tyler approved software. Troubleshoot and repair hardware issues related to computers. Document customer interactions and issue resolution using appropriate helpdesk tracking system. Configure, maintain, and troubleshoot printer related issues. Proficient with use and repair of all Microsoft Operating Systems, Microsoft Office Applications and computer threat detection and removal. Troubleshoot initial network connectivity and VPN issues. Possess a basic understanding and ability to troubleshoot basic network issues related to DHCP and DNS. Possess a basic understanding and ability to troubleshoot issues related to Active Directory, Exchange and Server Operating Systems. Must be able to work in-office May be required to lift 30 pounds (servers and other computer related hardware) on a weekly basis and bend and work in restrictive spaces such as under desks. Qualifications Bachelor’s degree in computer science or equivalent experiencecertification. Typically requires at least 3 years’ IT experience in a business environment. IT certifications such as MCP, Network+ andor CCENT a plus but not required. Demonstrated or has previous experience installing, configuring and supporting operating systems, PCs, printers and other hardware. Ability to prioritize and complete multiple tasks in a fast paced, technical environment. Excellent customer service, organizational, interpersonal and communication skills. Ability to work in a networked environment and an understanding of network principles and configuration including DNS, DHCP, LAN, WAN and VPN. Ability to prioritize and complete multiple tasks in a fast paced, technical environment. Demonstrated ability to maintain a positive, professional attitude. As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector. Location Plano, Texas Travel 0-5 Great Place to Work Grow Your Career Tyler is continually recognized as a great workplace locally and nationally. See our recent awards and accolades across Tyler Taking Care of You Your Family Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people Tyler is subject to regulations, guidelines, andor client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Apply Online Requisition Number2021-639 Tyler Technologies is proud to be an affirmative action equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

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