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IT Service Desk Specialist

CornerStone Staffing

This is a Full-time position in Irving, TX posted July 29, 2021.

CornerStone Staffing is partnering with a Retail ATM company to fill an IT Service Desk Specialist role.

Job Overview:

IT Service Desk Specialist will provide technical assistance and will respond to incoming requests for IT support and resolve hardware and software issues with computers.

Also perform technical maintenance and software installations and updates.

Customer service with a smile is absolutely a requirement for this role.

Duties and Responsibilities:
Responding to IT support requests over the phone, via email and in person.

Downloading, installing and configuring software to meet user requirements.

Ensuring correct use of applications, networks and equipment.

Testing and updating existing software.

Escalating advanced IT support cases.

Maintaining IT documentation including network and user details.

Documenting records of actions taken.

Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.

Ensuring computer network’s optimal performance.

Analyzing issues and determining correct software or hardware solution.

Skills and Requirements:

2-3 years of experience as an IT Service Desk Specialist.

Exceptional ability to provide technical support and resolve queries.

In-depth knowledge of computer hardware, software, and networks.

Proficiency in IT helpdesk software, such as Microsoft and IOS applications.

Ability to keep up with technical innovation and trends in IT support.

Exceptional interpersonal and communication skills.

Having a working knowledge of common information technologies and systems.

Communicating complex concepts to a general audience.

Troubleshooting common IT problems.

Managing multiple projects while maintaining a high customer service standard.

Application Process Includes:

Drug Testing

Background Check

Clerical Testing

To Apply for this Job:

Click on the Apply Online button, then:

If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the application, email your resume to and enter “Tech Support” in the subject line of your email.



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