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IT Systems Analyst

Bestow Inc

This is a Full-time position in Dallas, TX posted June 21, 2021.

Bestow is the leading digital platform for life insurance.

As both a direct-to-consumer destination and an infrastructure provider, Bestow is on a mission to make life insurance accessible to millions of underserved families. 

We ideate fast, embrace change, and take risks.

As a rapidly growing tech startup, we look for the best talent out there and try to stay out of their way.

From scaling our business model to expanding our offerings, the day-to-day at Bestow offers endless professional growth opportunities.

The people who succeed here look for problems and solutions.

They are both passionate about their ideas and open to having their mind changed. 

In the end, we value the same things our customers do: family.

So we strive for work-life balance and believe happy employees make for better experiences and happier customers.

It’s a model that helped us land the #2 spot on Forbes’ Best Startup Employers 2021 list.

Boom!

We are looking for an IT Systems Analyst to provide technical assistance to our employees.

You will help install, upgrade and troubleshoot hardware and software systems in a majority Apple environment.

If you are computer-savvy and enjoy supporting end users, we’d like to meet you.

To succeed in this role, you should have a problem-solving attitude and the ability to give clear technical instructions. 

Ultimately, you will ensure prompt and accurate customer service and increase employee satisfaction.

Open to Austin, TX, Dallas, TX or Remote (US) #LI-Remote

Your Day to Day:
Manage user setup, access controls to various systems and SaaS applications Manage software licensing requirements Setup Apple and Windows devices for new hires Help manage the employee lifecycle from a systems access standpoint (Onboarding and Off-boarding) Maintain IT best practices and compliance with internal policies Address user tickets regarding hardware, software, and networking Walk customers through installing applications and computer peripherals Guide users with simple, step-by-step instructions Support employees in the office and remote Help create technical documentation and manuals
A Little About You:
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role Hands-on experience with macOS and Windows environments Hands-on experience with SaaS management Working knowledge of office automation products and computer systems like Macbooks and laptops Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and documentation skills Customer-oriented attitude Bachelor’s degree in MIS or equivalent experience or independent study
Nice to Have:
Mobile Device Management (MDM) like JAMF or MobileIron Apple or Jamf certifications (ACSP, Jamf 100 and above) Endpoint protection like Crowdstrike Google Workspaces, Okta, and Atlassian experience Wireless networking Familiarity with agile methodology Conference room setup, Zoom, IP phones SAML, SSO and 2FA (Okta or OneLogin) Knowledge of network security practices and anti-virus programs
Total Rewards
Generous PTO Flexible schedule and work/life balance 100% company-paid health, dental, and vision insurance Office snacks and weekly team lunches Team building events and activities We value diversity at Bestow.

We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law.

We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team. 
Bestow does not sponsor applicants for work visas at this time.

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