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Loan Servicing Specialist

New American Funding

This is a Full-time position in Austin, TX posted July 12, 2021.

Position Summary: Primary responsibilities include answering and correctly routing telephone calls and accepting overnight packages/mail received in the reception area while maintaining a friendly and professional demeanor towards all customers, visitors, applicants, and all guests who call or enter the front lobby.

Other responsibilities include maintaining inventory of office supplies, ordering any needed supplies, assistance on various special projects and ensuring that each break area is stocked daily.

Additionally, this position is responsible for assisting the Mailroom with identifying documents received and scanning them as required.

All returned mail will be processed by this individual.Responsibilities: Greet and assist visitors in a professional manner.

Keep an accurate log of visitorsAccept, sign for and distribute incoming mail as well as packages from messenger/courier servicesPrepare outgoing mail, open, sort, stamp, and send incoming mail to appropriate staffSchedule courier service pickups as neededAssist multiple business units with special projectswhich includesreading, analyzing and interpreting mortgage documentsAssist with preparing weekly, monthly, and quarterly reportingAssist with maintainingand restockingoffice supplies, as neededPerform other duties asassignedQualifications:Ability to work in a high volume, fast paced environmentMust work well under pressure, meeting multiple and sometimes conflicting deadlinesMust have demonstrated ability to collaborate and work well with othersMust have demonstrated ability to achieve goalsExcellent verbal andwritten communication and listeningskillsGood business writingand math skillsMust be proficient in MS Windows, MS Outlook,MS Office Suiteand MSPBilingual (English/Spanish) a plus.Desired Education/Experience:1-2 years’ experience in reception, front desk, administrative assistant, or customer serviceispreferred1-2 years’ experience within the mortgage industryHistory of reliable attendance.Ability to work aFull-timeschedule.Must be able to pass background investigation.High school diploma or equivalent required.

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