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Maturities Specialist

Agility 360

This is a Full-time position in Dallas, TX posted June 7, 2021.

Single Point of Contact-SpecialistAgility 360 is looking forSPOC Specialist for our client, a leading non bank lender/servicer for a contract role. The ideal candidate will act as a single point of contact for customers in default or facing imminent default. He or she will act as a liaison between customers and internal workout groups in order to assist customers in resolving delinquencies with appropriate solutions in alignment with investor guidelines, while providing best in class support. The Specialist will act as an owner of in-depth servicing issues research, including payment discrepancies, escrow inquiries, and contact difficulties.Roles & Responsibilities:Review accounts, research documents and system notes to determine the best course of action to correct account issues.Answer inbound calls and make outbound calls to resolve delinquencies and offer workout alternatives to foreclosure.Track and manage requests for research from internal and external customers.Report on system queue progress, based on assignments.Core Requirements:1+ years of Mortgage Servicing Experience, including knowledge of Workouts, ARMS, Escrows, and Payment Histories.Inbound/Outbound Call Center Experience.Ability to accurately type 30 WPM.Current, working knowledge of the MS Office Suite, including: Word, Excel, Access, and PowerPoint.High School Diploma or equivalent.Bachelor’s Degree preferred.Experience with Fiserv, Aspect, or similar systems preferred.Fluency in multiple languages preferred.Details:This position will start off as a Remote role given the current CoveID-19 virusStart Date: April 13th, 2020Competitive hourly pay rate

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