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Meineke | Cedar Park, TX: Part Time Service Advisor / Writer

Meineke | Cedar Park, TX

This is a Full-time position in Cedar Park, TX posted August 28, 2021.

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team.

In nearly 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop.

Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.Meineke Car Care is seeking a motivated, performance driven Service Advisor to join our team.

Must be a self-starter, have excellent people skills, phone skills and computer skills.

Must be customer service-oriented.

Automotive background / experience not necessary but interest is preferred.

Right now we’re looking for someone to work Saturdays and occasionally during the week if necessary, with the option of transitioning to full-time.

Customer ServicePut customer first in every transaction; go above and beyond to WOW the customerMaintain “YES COMPANY” atmosphere – find ways to say yes to customers and ensure they leave satisfiedFollow Meineke procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is doneFollow Meineke procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairsFollow Meineke procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-up, informing customer of CSI program, etc.Proactively communicate with customers throughout their visits to the center.

Keep them informed, manage issues as they arise SalesMeet weekly and monthly personal sales goalsContribute to overall center sales goalsRole play presentations with team member before presenting to customer Phone ProceduresFollow Meineke telephone procedures at all times, including daily role play to maintain skillsListen to recorded calls on a regular basis; identify areas for improvementHelp to train and role play other team members as needed.

Help others stay sharp Building EstimatesMaintain a high-level knowledge of Mkey.

Be able to build a complete repair ticket quickly and efficiently.Use Job Builder, sales packages, and ISE to build complete estimates for all work recommended by techniciansBuild complete repairs, including all appropriate parts, services, accessories, and labor to protect a customer’s investment and ensure vehicle systems work properlyOrder parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct.Assign invoices to correct RO numbers.Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc Center UpkeepProactively work to maintain clean, comfortable, professional center image at all timesAssist as needed in any regular center maintenanceHandle cores, returns, inventory deliveries, and other center upkeep tasks as requestedPerform closing duties as needed (close day in Mkey, bank deposit, cash audit, etc TeamworkBe a team player.

Help other people meet their goalsIf you see something that needs to be done, do it without being askedTrain & teach new team members as neededContribute to a positive, productive team environment Additional DutiesFollow all center policies & proceduresDo anything else asked of youREQUIREMENTSASE certified or equivalent a plusMust have a valid drivers license

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